Every year we welcome several technology trends and it is vital for companies to adapt to the changing marketplace. Adapting to the new changes can be difficult, especially if you are a newbie or small-business owner. It needs a great strategy, funds, and resources to make a solid business move.
“Dreams fulfill only when you have the courage to pursue them.”
The world is changing at a rapid pace and so are the expectations of the
customers. To meet the increasing needs of the customers, businesses have to gear up to fulfill user expectations. Forbes recently quoted, “customers enjoy working with brands that are accessible, customizable, and navigable.” From data-driven advertising to seamless customer services, customers have a new set of expectations, which businesses have to abide by.
Here we will discuss the disruptive technologies that will change the future of business and cater to the increasing customer demands. Let’s dig into the
“Hi, I am Mike. How can I help you?” – This tone of the text might sound familiar to you. Yes, you got it there, it’s the chatbots that we often see when we visit a website or simply hop onto the support section. Chatbots have revolutionized over time and now it offers a more personalized experience to the users. Based on the queries you ask, it provides instant answers to the same. It can provide seamless support 24/7 to the customers without any human intervention. Chatbots are more than just a support, they are a blessing for companies where handling client’s queries is always a hassle.
It has been predicted that more than 88% of customer interaction will be
managed by chatbots by 2022 without any human interference. So, integrate the smart bots and provide your users with a seamless experience.
Internet Of Things (IoT)
From connected security cameras to smart lights, thermostats, and more
Internet of Things (IoT) has taken over the world. More and more companies are now incorporating IoT devices to enhance work productivity and boost employee mobility. Experts predict that the annual growth rate of IoT is expected to grow by $5.1 billion dollars. In the coming years, it is expected that there will be a steady increase in embedding the storage, sensor, and advanced AI capabilities embedded in the devices. It is anticipated that IoT devices will become mainstream and will see more practical deployments.
Big brands like – Amazon, recently launched Amazon Go that uses machine vision technologies and IoT to allow the users to shop without any manual checkout. And, this is a superb transformation in the retail industry. Not just that IoT is expected to grow better in the security aspects as well so as to ensure customer loyalty.
It is probably the most popular tech trend today and its market is expected to grow in the future. Gadgets like – Apple Watch and FitBit have already made space in the customer’s hearts simply because of the ease it provides. Wearables help not only in establishing effective communication but also help in managing day-to-day business activities. The top smart brand – Amazon is always known for staying updated with the tech trends and incorporating the same into their business. Amazon is already using GPS trackers in the warehouses to enhance the efficiency of the workers.
Several top companies like – Salesforce are making software that is compatible with wearables and focuses on boosting the productivity of the workers. Apart from the workers, the customers are also using wearables to a great extent and that adds to the reason why you should invest in the technology.
Artificial Intelligence and Machine Learning
It’s a no-brainer how popular technologies like – Artificial Intelligence and
Machine Learning have made massive contributions to the business industries. These have changed the way businesses interact with users. For example – Gmail spam filters use robust algorithms that help to identify and sort the spam. With time the algorithm has become smarter and can now easily trace messages that come from strange email addresses and mark them spam. That is how machine learning is keeping your inbox spam-free.
Artificial Intelligence is also digging deep in understanding customer behavior and providing them with a more personalized experience. AI is improving customer services by solving their concerns in a better way. These technologies are expected to make more than 3.5 trillion dollars globally over the coming years.
Technology has already done great advancements over the years and is expected to provide some incredible benefits in the future. Now that you have this list, curate an action-plan for the next year in advance and make the most of these technologies. Good luck with your business tech-game!
Author’s Bio: Softuvo Solutions is one of the leading IT companies in India
providing seamless web and mobile development services to clients across the globe. Softuvo always stays updated with the latest tech trends. For more such updates, you can follow us on all leading social media platforms.
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