4 Things To Look For In A Managed IT Services Provider

4 Best Things To Look For In A Managed IT Services Provider

As your business grows, so does the demand on your time. Managing an in-house information technology (IT) team can become a full-time job, taking valuable time away from other aspects of running your business. This is where partnering with a Managed IT Services Provider (MSP) can be highly beneficial. By opting for managed IT services Pittsburgh, you can ensure that your IT needs are handled efficiently and professionally. This partnership allows you to focus on core business operations while your IT infrastructure remains robust and secure.

An Managed IT Services Provider, like Verticomm, will proactively manage and monitor your IT infrastructure, freeing up your time to focus on other business areas. But with so many MSPs to choose from, how do you know which one is right for your business?

To help you out, here are some things to look for in a Managed IT Services Provider:

1. Industry Experience

When looking for an Managed IT Services Provider, it’s best to partner with one that has experience in your industry. That means they understand the unique challenges and opportunities that come with your business type. They’ll also be able to offer tailored solutions that’ll address your specific needs. After all, one size doesn’t fit all in IT.

For instance, if you’re in the healthcare industry, you’ll need an Managed IT Services Provider that’s knowledgeable about the stringent compliance requirements of HIPAA. Whereas if you’re in the retail sector, you’ll need an MSP that can provide a secure and reliable e-commerce platform.

Having an Managed IT Services Provider with relevant industry experience will give you peace of mind knowing that they have the necessary processes and procedures in place to support your business. So, before you contact Cloud9 for IT services or any other MSP companies, it’d be best to check their industry experience.

2. Scalability

Every business is different. And as your business grows and changes, so will your IT needs. That’s why partnering with an MSP that can scale its IT services to meet your company’s changing requirements is crucial.

A good Managed IT Services Provider can easily adjust its services according to the size and scope of your business. For example, they should be able to add more users or increase storage capacity as your company expands. Or perhaps remove features that you no longer need as your business evolves.

The bottom line is that your Managed IT Services Provider should be able to grow with you. Of course, you don’t want to switch providers every time your business hits a growth spurt. So, it’s important to ask about their scalability options before committing to any long-term contracts.

3. Proactive Security Approach

It’s no secret that preventative maintenance is cheaper and more effective than corrective maintenance—the same thing applies to IT. A proactive security approach to IT management will help avoid costly downtime and disruptions to your business operations. You don’t want your business to halt because of a server crash or malware attack.

An MSP that takes a proactive approach will constantly monitor your IT infrastructure for potential issues and fix them before they cause any major problems. They’ll also perform regular maintenance and place the necessary security measures to protect your business from the latest cybersecurity threats.

In addition, the MSP should also have a solid disaster recovery plan and business continuity. This way, you can be confident that your business will still be up and running even if there’s a major outage or disaster. There’s nothing worse than being caught off guard and unprepared for a worst-case scenario.

4. Support

Customer support is one of the fundamental aspects of any service-based business, and it should be no different with an MSP. After all, you’re entrusting them with the responsibility of keeping your business running smoothly. So, they should be able to provide the necessary resources and support when you need it the most.

The MSP should have a team of qualified IT professionals available 24/7 to address any of your IT concerns. They should also have a robust ticketing system to promptly track and resolve support requests. Furthermore, they should offer different support options such as email, phone, and live chat so you can reach them whenever necessary.

It’s also worth checking if the MSP offers value-added services such as training and consultation. This way, you can be sure that you’re getting the most out of their services and that your staff is up to date with the latest IT trends.


These are just some things to look for in a Managed IT Services Provider. Evaluate your business’s specific needs and requirements before choosing an MSP. And of course, don’t forget to compare different providers to ensure you’re getting the best value for your money. After all, it’s a long-term investment for your business.

Use these tips as a guide, and you’ll be sure to find an MSP perfect for your business.

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