Technology is advancing faster than ever, and businesses that don’t keep up risk falling behind.
Cybersecurity threats, shifting customer expectations, the transformative power of AI, and rapid market changes create constant challenges and opportunities. In this fast-moving digital world, strong leadership is essential. Inspiring tech leaders play a key role in helping businesses navigate these complexities. They guide teams, make smart decisions, and drive innovation. By leveraging technology effectively, they improve security, enhance operations, and create better products and services. Their vision and expertise ensure businesses stay competitive, adapt to change, and achieve long-term success.
Dilip Kumar, Global Head of Technology Solutions at NTT DATA, Inc., leads the company’s growth, transformation, and innovation and is one to watch in 2025. With 25+ years of experience, he has helped NTT DATA adopt AI, automation, and software-driven solutions to improve security, scalability, and customer experience. He played a key role in uniting 31 companies under one client-focused model, making operations more agile and efficient. Dilip also strengthens global partnerships, like Cisco, and has earned major industry awards from NTT DATA. Passionate about mentoring and social impact, he supports education, environmental efforts, and workplace inclusivity while driving NTT DATA’s leadership in digital transformation.
25+ Years of Expertise
Dilip Kumar was inspired to lead Technology Solutions to drive innovation and help organizations succeed in a world increasingly defined by software-driven infrastructure. With over 25 years of experience in business and digital transformation, he is committed to strategic growth, operational excellence, and delivering meaningful results through technology.
Dilip Kumar is passionate about mentoring emerging leaders and leveraging digital and AI to solve complex business challenges. He also believes in using technology for social good and fostering an inclusive workplace. Actively engaged in corporate social responsibility initiatives, he supports global education, environmental sustainability, and health programs.
One of the biggest challenges he faced in 2023 was driving digital transformation and simplification efforts to enhance client agility and mobility. Under his leadership, 31 diverse operating companies were successfully unified into a streamlined, client-focused model, improving collaboration and operational efficiency on a global scale.
The Mindset for Success
Dilip Kumar believes that success comes from continuous learning, teamwork, and innovation. He professes that pride and confidence build momentum.
Dilip Kumar shares seven key principles with his team to help them grow and excel:
- Step outside your comfort zone to embrace new challenges.
- Keep learning and expanding your knowledge.
- Push your limits and strive for excellence.
- Work together and build strong collaborations.
- Stay energized by regularly checking in with managers on progress and support needed.
- Celebrate milestones and achievements.
- Always focus on ways to innovate and improve.
By following these principles, Dilip sees teams staying motivated, driving meaningful results, and achieving long-term success.
Why NTT DATA & Technology Solutions?
The world of technology is evolving rapidly, and NTT DATA empowers clients to navigate digital transformation with confidence. By leveraging cutting-edge technology solutions and lifecycle services, the company helps businesses unlock maximum value. As the industry shifts from hardware-centric infrastructure to software-driven, subscription-based solutions, NTT DATA’s expertise in software, security, and AI ensures clients can maximize ROI, enhance IT experiences, and optimize their digital transformation journey.
Moving from traditional, on-premise solutions to fully integrated, outcome-based services, NTT DATA reduces risk, improves scalability, and enhances user experiences. By integrating OEM software platforms with its digital services platform, the company creates a seamless foundation for business success. Rooted in the broader vision of Japanese enterprises, NTT DATA blends innovation with societal impact, ensuring technology serves both business and community needs.
NTT DATA’s Technology Solutions’s portfolio includes Cybersecurity, Secure Networking, Hybrid Data Center, and Digital Workplace & Customer Experience, along with tailored lifecycle services such as strategic sourcing, technology consulting, premium support, and circularity services for sustainability. With deep industry expertise, strong strategic partnerships, and a commitment to client success, NTT DATA stands as a trusted advisor for organizations seeking to harness technology for business transformation.
Unmatched IT Expertise & Innovation
Many are surprised to learn that no other IT partner matches NTT DATA’s technical expertise, global reach, and comprehensive service offerings. With $30 billion in revenue and no debt, NTT DATA stands out as a leader in digital transformation, going far beyond traditional IT services to offer end-to-end solutions. With a strong global presence and deep local expertise, NTT DATA delivers tailored solutions through an extensive onshore, nearshore, and offshore delivery model. From AI and automation that optimize operations to cloud modernization for scalability and cybersecurity solutions that protect enterprise data, NTT DATA empowers businesses to navigate digital change. The company also provides consulting services to shape digital transformation strategies, ensuring long-term success.
Innovation is at the heart of its operations. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Explore NTT Research, a leader in pioneering advancements in quantum computing, cryptography, and medical informatics, driving the future of innovation.
Key areas of NTT DATA’s innovation include:
- AI-driven predictive analytics for smarter decision-making.
- Quantum computing research to enhance security and processing power.
- Smart city solutions supporting sustainable urban development.
Beyond business transformation, NTT DATA’s innovations touch everyday life in surprising ways. The company invented the emoji, transforming digital communication worldwide, and digitized and preserved the Vatican Library for future generations. It has even transmitted solar energy from space to regenerate rainforests on Earth. As the third-largest data center provider, NTT DATA powers the world’s largest cloud-scale companies..
Leader in Digital and AI Infrastructure
NTT DATA is a global leader in business and technology services, generating over $30 billion in annual revenue and employing more than 190,000 professionals worldwide. As one of the largest IT services companies, it supports 75% of the Fortune Global 100, helping businesses innovate, optimize operations, and drive long-term success. With a presence in over 50 countries, NTT DATA is recognized as a Global Top Employer and collaborates with a strong network of established companies and startups.
The company provides consulting, data and AI solutions, industry innovations, and end-to-end application, infrastructure, and connectivity services. As a leader in digital and AI infrastructure, NTT DATA provides one of the most extensive portfolios in the IT services industry.
NTT DATA is consistently ranked among the world’s top technology and IT service providers:
- #2 in Applications & Infrastructure globally
- #3 in Data Centers globally
- #4 in IT & Managed Services globally
- #4 largest IP backbone worldwide
Prioritizing sustainability, NTT DATA ranks among the top 1% of IT service providers in the 2024 S&P Global Sustainability Rating and invests in green technology and digital solutions for a sustainable future.
Strategic Partnerships
NTT DATA collaborates with leading technology providers, including AWS, Microsoft, Cisco, and SAP. Its partnership with Cisco is strengthening, as seen at the Cisco Partner Summit 2024, where NTT DATA won 40 partner awards. The Technology Solutions organization led by Dilip Kumar, created the new Global Multi-National Clients (GMNC) Sales organization toward the end of 2024, hiring former Cisco experts. This team includes senior client directors, enterprise architects, and client success executives, with over 33% being women. As a powerhouse and fast-growing team, they are driving multi-tower solutions and lifecycle services with some of NTT DATA’s largest global accounts. GMNC is led by Denzil Samuels, a former Cisco executive.
Transforming Customer Service with AI and Cloud Solutions
NTT DATA helps organizations revolutionize customer service with AI-powered, cloud-based solutions that boost productivity, efficiency, and customer experience. By implementing cloud contact centers with omnichannel engagement, businesses can seamlessly transition from traditional voice calls to digital interactions. Integrating automation, AI-driven sentiment analysis, and predictive analytics, NTT DATA streamlines customer interactions, enabling bots to manage self-service requests while human agents focus on complex cases.
Real-World Impact Across Industries
NTT DATA’s solutions drive measurable results. A global manufacturing company achieved a 27% cost reduction in its first year by eliminating three on-premise customer experience environments, while a voice bot handled 42% of self-service requests. In Belgium, NTT DATA helped The Compagnie Intercommunale Liégeoise des Eaux (CILE) optimize its water supply network by deploying secure gateways for real-time insights, ensuring a more sustainable operation. Meanwhile, a large financial services firm simplified IT operations by consolidating 236 software contracts into a single enterprise agreement, reducing complexity and saving $1.7 million annually.
Trusted Expertise
Clients trust NTT DATA for its deep expertise, cutting-edge technology, and strategic industry partnerships that deliver reliable, high-quality results. With a client-centric, go-to-market approach, the company collaborates with key partners to develop tailored solutions. Its GMNC Sales organization provides top strategic clients with customized support, driving meaningful business outcomes and long-term success.
Technology Solutions, led by Dilip Kumar, helps clients transform and maximize value through four key business areas:
- Secure Networking provides a strong foundation for digital business.
- Cybersecurity protects businesses from evolving threats.
- Hybrid Data Center enables scalability and innovation with hybrid infrastructure.
- Digital Workplace & Customer Experience enhances workforce productivity and improves customer interactions.
Beyond these solutions, Advisory and Lifecycle Services ensure clients maximize their technology investments, optimizing operations and achieving sustained business growth.
A Unique Corporate Culture
NTT DATA offers a career at the forefront of innovation, professional growth, and purpose-driven work. Recognized as a Global Top Employer in 33 countries, the company leads digital transformation with AI, cloud computing, and automation, providing employees with opportunities to work on impactful projects that shape the future of enterprise technology. With strong financial backing and a diverse client base, NTT DATA fosters a dynamic corporate culture that blends the best of Japanese and Western business practices.
A strong emphasis on learning and upskilling ensures employees stay ahead in emerging technologies. NTT DATA invests heavily in Generative AI, with large-scale talent development programs that empower employees to explore new use cases and drive innovation. Mentorship, certifications, and transformative project opportunities further support career advancement.
The company promotes a collaborative and flexible work environment that encourages creativity, experimentation, and work-life balance. Beyond business success, NTT DATA is committed to social responsibility, measuring its impact through community contributions and sustainability efforts for future generations.
