VOIP Phone Software for Businesses is exactly what it sounds like; it is a phone software that operates over the internet, as opposed to traditional telephone infrastructure.
What many find confusing is that, while the likes of Zoom and Teams use Voice over Internet Protocol (VoIP) technology, they’re not considered VoIP providers. They overlap due to their ability to perform voice calls over the internet, but VoIPs generally have a telephone number, meaning it’s a closer replica of traditional telephone services. So, why would you want one?
Essential Features
Modern VoIP provides like Ringover are a great way to unify your business’s communication. This means that they can centralize video conferencing, instant messaging and emails into a single system, as well as receive calls with a telephone number. This keeps things streamlined and central, so juggling many points of communication becomes easier.
However, the true value is within its call management tools. These essentially use intelligent call-routing to ensure the caller is connected to the correct personnel – their query may even be dealt with by an automated machine message, but ultimately a decision tree occurs when they begin responding to questions. The conversation of these calls can also be transcribed and emailed automatically, too.
This touches on their value as a CRM system. They keep tabs on who is calling them, when they called, and help create a personalized service. Therefore, the person answers the call can automatically see their customer profile, such as how far along the sales funnel they are, which can then shape the tone and message of the conversation.
Financial Benefits
VOIP Phone Software for Businesses offers substantial cost savings. For a start, physical phones and wiring needn’t occur when expanding, as it’s cloud-based and workers simply connect to it using their existing computer and headphones. Internet-based communication is also far cheaper when talking to customers overseas.
Generally, VoIPs are subscription based, meaning that you can increase or decrease according to your needs. Workers can also take their communication with them wherever they are, such as home, cafes or in the office.
Automation and Customer Service
So far, we have understood why it’s beneficial for the business, but what about the customer? Here, there are some benefits to automation capabilities, as customers can go through a screening beforehand to better allocate them with the right person or department to help. The screening itself may end up solving their query, and they’re simply getting a faster service. Audio should also be higher quality, and background noise may be cancelled out using AI technology. While being placed on hold, customers can either listen
to music or a pre-recorded message which could be useful, such as their wait time in the queue or advice on how to solve the problem themselves.
Conclusion
Selecting the right VOIP Phone Software for Businesses is not easy, as each business has its own set of needs. Ringover stands out as a top pick due to use of AI and free trial. Subscription models make it easy to scale up/down, but also to switch providers should you need to. Ultimately, the investment into a VoIP is smaller than traditional hardware, meaning that it’s a transition with very little risk.
