“Strategy without people is just theory.”
Deepak Mallick shared this insight with a quiet confidence during our conversation, a line that instantly captured the essence of his leadership style. It was a reflection of decades spent transforming organizations, guiding teams, and translating vision into tangible results.
Today, businesses face unprecedented pressure to innovate, scale, and deliver value at lightning speed. Studies suggest that nearly 70% of digital transformation initiatives fail, not because of technology, but due to misaligned teams, scattered efforts, and a lack of cohesive direction. The question for organizations is clear—how do you transform talent, strategy, and technology into measurable outcomes that truly move the needle?
This is where Deepak Mallick comes in. As the Chief Revenue Officer at Progility Technologies, he connects strategy, people, and technology to ensure every effort drives growth. Under his leadership, Progility has evolved from a legacy voice infrastructure provider into a full-stack technology solutions partner, expanding its footprint across banking, healthcare, manufacturing, and government sectors. Deepak’s approach is as much about empowering people as it is about leveraging innovation, building high-performance teams, nurturing client relationships, and creating a culture of collaboration that turns potential into performance.
His story is a testament to adaptability, resilience, and fearless leadership, a journey spanning startups, multinational corporations, and transformative market shifts. Deepak demonstrates that true impact is measured not just in revenue, but in alignment, accountability, and the growth of people and organizations alike.
Join us as we explore the life, vision, and leadership of a man who turns talent into results, empowering teams and shaping the future of technology-driven business.
Three Decades in ICT & Tech Sector
- Over 30 years of ICT and technology experience, combining startup execution with strategic leadership in large multinational organizations.
- Leadership style shaped by adaptability, strong client engagement, and a consistent focus on business growth.
- Startup foundations:
- Involved in end-to-end business building, including operations setup, team development, and ground-up scaling.
- At GN Netcom – Jabra, led the company’s entry into the Indian market and drove early-stage business growth.
- Built strong capabilities in Go-To-Market strategy, sales leadership, and market expansion.
- Experience in established and global enterprises:
- At Consilium Software, focused on developing and managing strategic partnerships.
- At Tata Group and British Telecom (BT), handled multi-million-dollar accounts, cross-border teams, and complex stakeholder ecosystems.
- British Telecom Global Services:
- Honored with the BTGS Role Model Award and the Individual Excellence Award for outstanding performance.
- Managed global accounts and later led the Network Integration practice, helping establish BT’s India presence into Datacentre, Security, System Integration Domain.
Career Achievements
Over the years, Deepak Mallick has shown strong leadership and delivered outstanding results, earning recognition for his achievements and impact across the industry:
- 2006: Received the Early Bird Award from the Managing Director of Jabra APAC – GN Netcom Jabra.
- 2006: Honored with the Partner of the Year Award by the Vice Chairman of Avaya for driving BPO business growth by 72% YoY at GN Netcom Jabra.
- 2011: Awarded the BTGS Role Model Award for exemplifying company values at BT Global Services.
- 2011: Received the Individual Excellence Award for enhancing organizational visibility and delivering impactful results.
Career Highlights: Transforming Legacy Infrastructure into Future-Ready Solutions
- Insight from Telecom’s Transformational Era
- Gained firsthand experience in the explosive growth of India’s BPO and IT-enabled services sector.
- Worked with global technology leaders such as Avaya, Lucent, and AT&T Bell Labs, understanding how communications technology reshaped industries.
- Recognized the business risks faced by legacy players unable to evolve with shifting customer expectations.
- Deep Background in IT Infrastructure & Digital Transformation
- Built his career at Black Box India (AGC Networks) and Sify Technologies, focusing on digital modernization.
- Helped clients transition toward cloud-based architectures, next-gen solutions, and future-ready infrastructure.
- Unique Motivation for Joining Progility
- Drawn to Progility’s rare blend of strong legacy capabilities and untapped future potential.
- Saw an opportunity to shape the organization at a pivotal moment of industry change.
- Revitalizing Progility’s Strategic Direction
- Joined Progility at a time when it needed to move beyond traditional voice infrastructure.
- Took on the challenge of guiding the company from a legacy services provider to a solutions-led, customer-centric organization.
- Focused on diversifying offerings to keep the company competitive and future-ready.
- Current Leadership as Chief Revenue Officer (CRO)
- Responsible for the full revenue lifecycle—new business, account expansion, marketing alignment, and customer success.
- Leads cross-functional initiatives in sales strategy, pricing, go-to-market planning, strategic partnerships, and customer support.
- Drives sustainable, value-driven growth through a holistic, customer-first approach.
People Drive Business, Not Technology or Processes
One of Deepak Mallick’s most important learnings as a leader at Progility is that business is ultimately driven by people. He believes lasting transformation happens when leaders trust, empower, and grow alongside their teams. Early in his career, he often led by example and sometimes leaned toward micromanagement, but he soon realized that true growth comes when leaders step back and let others take initiative, innovate, and bring out their best.
He emphasizes that shared ownership and a common vision produce far greater results than individual effort alone. At Progility, this philosophy shapes how teams are built, motivated, and evaluated, ensuring that success comes from collaboration and alignment across the organization, all working toward shared, client-focused goals.
Built on Relevance, Depth, and Proactive Partnership
Progility stands out through its client-first approach, built on relevance, depth, and proactive partnership. Instead of offering standard“catalog-based” solutions, the company focuses on building consultative relationships, taking the time to understand each client’s unique challenges, business realities, and strategic goals.
Today, Progility serves a diverse clientele of over 1,500 customers, including leading names such as Taj Group, ICICI Bank, State Bank of India, Maruti, Deloitte, and Mercedes-Benz, among many others — a testament to its reputation for reliability, innovation, and long-term partnership.
Large global enterprises today prefer to work with a smaller number of trusted partners who can “speak their language,” understand industry-specific nuances, and collaborate to create tailored solutions.
At Progility, each client engagement is treated as a distinct journey:
- They map digital experience offerings directly to measurable business outcomes.
- They provide advisory services spanning initial needs analysis, business case creation, and solution design, through proof-of-concept, deployment, and after-sales support.
- Their methodology includes end-to-end planning, migration, adoption, and change management, and full-stack managed services
- Clients are supported by strong customer success and support teams that ensure seamless integration, dynamic support, and continuous improvement.
Enhancing Customer Interactions
When asked about the impact of technology, especially AI and analytics, on Progility and the wider industry, Deepak Mallick explains that technology is transforming businesses by bridging the gap between IT and operational systems. In sectors such as banking, manufacturing, and public services, leveraging AI, analytics, and automation has become essential to remain agile and competitive.
At Progility, the focus is on tools that go beyond automating routine tasks. These tools provide valuable insights and predictions to help clients make better decisions. AI and machine learning are applied to analytics and improving customer interactions, while Robotic Process Automation (RPA) and Knowledge Management tools help clients work more efficiently, onboard customers faster, and enhance service delivery. The company also offers speech and text analytics, cloud video solutions, and digital event platforms to improve engagement and performance.
Progility believes that technology should support human decision-making, not replace it. By combining innovation with human insight, the company delivers smarter, more meaningful, and long-lasting results.
Adaptability, Agility, And Fearlessness
Deepak Mallick’s leadership style is defined by adaptability, agility, and fearlessness. He believes that real leadership shines when navigating change, making tough decisions, and stepping out of the comfort zone, whether entering new markets, building teams from scratch, or managing uncertainty. At Progility, he promotes a culture where accountability is valued, high performance is recognized, and strategic thinking is encouraged at every level. For him, a successful leader stays aware of the situation, adapts quickly, and makes decisive choices while keeping the entire organization motivated and aligned with a shared vision.
From Joint Venture to Full-Stack Integrator
Deepak Mallick describes Progility’s growth trajectory as a story of innovation, adaptability, and consistent expansion. The company began as DELTEL Systems, a joint venture between Delton Cables, Atea Belgium, and Siemens AG, before evolving into Siemens Business Communication Systems Pvt. Ltd. Through strategic acquisitions and rebranding, it became Progility Technologies Pvt. Ltd., transitioning from a traditional voice and communications provider to a leading full-stack systems integrator.
Today, Progility is recognized as:
- One of India’s leading providers of secure data networks, collaboration solutions, security surveillance, cloud adoption and unified communications.
- Expert in building and setting up Experience Centers, Command & Control Centers, and modern Auditoriums that help organizations work together, communicate better, and make quick, informed decisions.
- Strong nationwide presence with multiple regional, branch, and home offices.
- Trusted partner for key sectors like BFSI, healthcare, manufacturing, and government.
Over more than three decades, Progility has consistently prioritized technology and client outcomes, focusing on creating lasting value through collaboration, innovation, and technological leadership.
Smart Systems, Safe Networks, Responsible Solutions
Every organization reaches a point where the past meets future possibilities: for Progility, that moment is now. Having grown into a full-stack technology partner, the company is shaping its next chapter around intelligence, sustainability, and security.
Deepak Mallick explains that Progility’s roadmap is about building smart systems, safe networks, and responsible solutions.
To meet the demands of a digital-first world, the company focuses on:
- AI-Based Infrastructure: Making networks smarter, faster, and adaptive through artificial intelligence.
- Collab – AV & VC: Having business relationship with all the leading AV and VC principals.
- IT & OT Convergence: Connecting information and operational technologies to unlock real-time insights and improve efficiency.
- Cloud Services: Providing flexible hybrid and multi-cloud solutions to help businesses scale securely and cost-effectively.
- Cybersecurity Threat Intelligence: Building tools that detect and neutralize risks before they impact business operations.
- Voice Critical communication and Infrastructure: Shifting its focus from voice infrastructure to offering complete technology solutions like MS Team, Zoom, collaboration, etc.
For Deepak Mallick, this roadmap is more than a strategy; it’s a promise: to stay ahead, help clients thrive, and ensure technology empowers people while protecting what matters most.
The Road Ahead: 2026 and Beyond
Under Deepak Mallick’s guidance, Progility’s growth vision for 2026 and beyond is ambitious yet focused on sustainable expansion:
- Revenue Growth: Strong double-digit ~ 40% YoY for the next 3 years
- Recurring Revenue: 72% of total earnings, ensuring stability and predictability
- International Operations: Strategic expansion into APAC, Middle East, and Africa regions
- Strategic Expansions: Investing in high-growth verticals such as Aviation & Transport, Data Centers, and Global Captives GCC, while aligning with the Government’s Digital AI Mission
These milestones reflect Progility’s transformation into a globally competitive, innovation-driven enterprise ready to lead in the next wave of digital evolution.
Mindset over Mechanics
A major turning point in Deepak Mallick’s leadership journey came from realizing how important mindset is within an organization. At Black Box and Progility, he saw that challenges from legacy systems and resistance to change often created bigger obstacles than technical problems.
He believes that successful transformation relies on a few key elements:
- Shaping mindsets through clear vision, open communication, and accountability.
- Hiring and nurturing the right talent who can take ownership, challenge the status quo, and pursue meaningful work.
- Building high-performance, cross-functional teams that share common goals and understand how client success drives overall organizational growth.
These lessons have guided his approach at Progility: fostering purpose, embracing continuous change, celebrating team achievements, and always keeping the client’s journey at the center of business growth.
Delivering Real Value and Long-Term Results
Progility combines technology, analytics, and practical business processes to drive growth and ensure client success.
Their frameworks are designed to deliver real value and long-term results through:
- Clear, measurable outcomes: Every digital initiative is linked to tangible business results.
- Advisory services: Clients are guided from the start to identify opportunities for automation, integration, and process improvement.
- Seamless implementation: Migration and end-to-end management minimize disruption and deliver early benefits, supported by adoption and change management.
- Integrated collaboration: Cloud video and communication frameworks enable secure, efficient interaction fully integrated with client IT systems.
- Ongoing impact: Continuous measurement and post-implementation support ensure lasting business value beyond project delivery.
Culture is The Bedrock of Consistent Performance
Organizational culture is the bedrock of consistent performance at Progility.
The company prioritizes:
- Investment in employee learning and upskilling through structured programs, certifications, and on-the-job mentorship.
- Team-building initiatives are designed to foster inclusiveness, innovation, and resilience.
- An open environment where achievements are celebrated, talent is nurtured, and future leaders are systematically developed.
Progility believes that by empowering professionals and strengthening collaboration, it can deliver superior client results and long-term organizational health.
Message for Stakeholders, Employees, And Partners
The next phase of Progility’s journey focuses on shared ambition and collective growth. For stakeholders, the company remains committed to creating value and building strong partnerships. Employees can expect continued opportunities for learning, growth, and recognition for their contributions. For partners, Progility aims to foster collaboration based on trust, innovation, and mutual success.
At its core, Progility continues to “keep businesses secure and empowered with reliable technology,” with a story driven by people, partnerships, and purpose—delivering meaningful results in today’s digital world.
Advice for Aspiring CROs and Future Leaders
Dear Readers,
Leadership, in my view, is about putting people first. No matter how talented a team is, success is impossible without guidance, trust, and a clear vision. As future leaders, your focus should be on supporting and motivating your teams, aligning everyone toward shared goals, and creating a culture where collaboration thrives.
Be adaptable, learn from every experience, and embrace change without fear. Keep your clients at the center of every decision, and use technology as a tool to enable better outcomes—not as a replacement for human insight. Real success comes from giving people ownership, fostering accountability, and working together to deliver meaningful results.
Sincerely,
Deepak Mallick
Progility Technologies
Vision for the Future
Deepak Mallick sees Progility as a trusted partner helping businesses navigate the digital world. In the next few years, the company will focus on AI, machine learning, Data Centers, predictive analytics, IoT, and better collaboration tools to help clients work smarter and faster. Sustainability and security will be core to every solution.
His role will be to guide the company’s direction, support teams, and ensure that every effort creates real value for clients. He also aims to mentor the next generation of leaders, keeping Progility’s client-first and people-first approach strong. The goal is simple: grow together, innovate responsibly, and deliver lasting results for clients, employees, and partners.
Deepak Mallick’s 5 Powerful Business Mantras
- People First: Success comes from empowering teams, fostering trust, and guiding talent toward shared goals
- Lead with Vision: Clear direction aligns efforts and turns potential into real results
- Embrace Change: Adaptability and fearlessness are essential to navigate uncertainty and growth
- Clients at the Core: Decisions should prioritize client success and meaningful outcomes
- Collaboration over Hierarchy: Shared ownership and teamwork drive lasting impact, not individual effort alone.
