CCT ContactPro® Review
CCT is leading the way in multi-experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.
Background of CCT
CCT serves customers around the globe. Focused on midsized and large organizations wanting to achieve a competitive advantage with individually designed communication and contact center solutions. CCT ContactPro® is a powerful and scalable omnichannel contact center solution with an excellent agent desktop and intelligent automation functionality. Enabling efficient services for an excellent customer experience (CX).
Our employees are certified experts. Constant training and education as well as knowledge transfer with our partners assure professional implementation and excellent support. Custom specific implementations provide the best possible integration of existing systems and new components. Enabling demand-oriented activation of innovative functions and services. To fulfill individual requirements CCT offers tailored support and managed service.
Our experts are available 24 by 7 to assist and help clients or to deliver proactive services. In our projects we use proven systems and solutions from well-known vendors. To assure best service for our clients, our operation and support structure is aligned with the processes of our key-partners.
CCT ContactPro® (CP) is the perfect solution for automation and the agent desktop in an omnichannel contact center environment. Contact-Pro® empowers agents to efficiently serve customers in today ‘s demanding world of omni-channel communication. The state-of the-art technology solution helps leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction.
The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). Higher agent productivity, The right information for a successful customer dialog and reduced over-head through automation increase the agent productivity, Customer journey, CRM /ERP support, Reporting & Analytics. Increased customer satisfaction and CX, Consistent information through all media channels and integration of self-service systems with AI driven automation increase customer satisfaction.
Optimized workflows and new services, A worklist concept and configurable functions provide a flexible alignment with desired workflows. It enables an easy implementation of new services. Inbound, outbound, call-back and omni-channel handling. CCT ContactPro® supports blended inbound and outbound interactions including call-back. To optimize the customer experience CP offers full omni-channel capabilities.
- Strategic Consulting
- Solution Design
- Project Management
- Software Development
- Customized Training
- Cloud and Managed Services CCaaS
- Communication Platform as a Service CPaaS
- CCT ContactPro Unified Desktop
- Omni-Channel Software Solution
- Voice Management incl. CTI
- Voice Recording/Compliance/Quality
- Realtime Analytics / Agent Coaching
- Outbound & Agent Scripting
- Email Management
- Mobile & Web Chat Management
- Mobile Business Chat
- SMS Integrations
- Conversational AI Integration Cognigy/Google
- Google Dialog Flow Integration
- PCI Compliance certified
Why People Should Use Your Product?
Increase your Agent productivity, optimize your Agent engagement “happiness” with a highly efficient Unified Agent Desktop Workspace,
reduce average handling and reduce the costs per contacts by 30-50%, reduce cost for agent training. Increase the first contact resolution rate.
CCT ensures multi-experience customer engagement solutions. The software adapts easily to the changing customer expectations, thus decreasing contact center costs and providing efficient relationships with their customers.
CCT Solutions operate in 4 basic steps-
- Purchase or rent – We adapt to the financing possibilities of your company.
- Subscriptions models – Usage-based subscription models support cloud-based deployment.
- Managed Service – Simply let CCT operate the system in a computer center with the highest security and availability standards.
- Life Cycle Management – CCT manages your contact center, agent productivity improvements and the ongoing optimization of the customer experience in all project phases.
- ACD / Omnichannel / Unified Desktop / IVR /ERMS Self-Service / Knowledge Management
- Workforce Management / Dialer / Outbound /Conversational AI (Chatbot, Voicebot) Reporting /
- Customer Analytics / KPI´s / Robotic Process Automation / Distance Learning / Web Based Training
- Instant Messenger CRM / Customer Service Software/ Chat / Videochat / Co-Browsing /Remote
- Visual Quality-Management
Subscription Pricing between Basic Package 40 – Premium Package 80 USD per concurrent Agent per month
*Terms and Conditions Apply.