What if MRI machines don’t work properly or give wrong reports? A small error could lead to a missed diagnosis, incorrect treatment, or delayed care—putting lives at risk and causing emotional stress for patients and their families. That’s why accurate, reliable MRI results are crucial in hospitals and clinics, as these machines help doctors see inside the body, detect early signs of disease, and make critical decisions. Visionary leaders in healthcare ensure machines are maintained, technology is updated, and systems run smoothly, supporting medical teams in delivering safer, more effective care and protecting patient trust.
Chavis Thomas, Founder of MRI Coil Guru, leads one of the industry’s top medical services companies specializing in advanced MRI coil repairs. With over 20+ years of experience in MRI technology—shaped by his early service in the US Air Force and roles at GE Healthcare, BC Technical, and MAK Coil Services—Chavis oversees daily operations, engineering workflows, and customer satisfaction. Since co-founding the company in 2015, he has guided MRI Coil Guru’s expansion from serving independent service organizations to partnering with imaging centers, healthcare groups, and international clients.
Under his leadership, the company has become known for its flat-rate pricing, expedited repair turnaround within 24–48 hours, and ability to service the latest all-in-one MRI coil models. Based at the Helix 51 Innovation Center at Rosalind Franklin University, Chavis trains repair companies nationwide, raising industry standards and driving innovation and efficiency in MRI coil repair.
15 Years of Experience
Chavis Thomas began his career in the US Air Force, where he developed teamwork skills and a determination to succeed. After his honorable discharge in 2004, he entered the engineering and MRI coil service fields, working at companies like GE Healthcare and Medical Imaging Solutions. His exposure to MRI coil devices during this time laid the foundation for his future career. He further advanced his expertise by earning a Bachelor of Science in Technical Management and an MBA in Project Management from DeVry University.
Chavis later took on leadership roles at MRIcoilrepair.com, Magnaserv Inc., and BC Technical Inc., and co-founded MAK Coil Services LLC. In 2017, he founded MRI Coil Guru, a company specializing in advanced MRI coil repairs and services. With over 20 years of experience, Chavis’ vision for MRI Coil Guru is to deliver exceptional customer service and ensure repairs are done right the first time, helping clients manage repair costs and stay ahead of emerging technologies in MRI equipment.
Innovating MRI Coil Repair Services
As the advancements in MRI technology are released, MRI Coil Guru is prepared to service this new equipment with precision. Over the past year, the company has helped clients save hundreds of thousands of dollars by providing expert service on their newer MRI coils. This, paired with exceptional customer service and an expedited turnaround time, has set MRI Coil Guru apart from competitors in the MRI repair industry.
At the beginning, the company’s main clients were independent service organizations. While this was a significant market, it also presented limitations in certain situations. Over the years, the company has expanded its team and built trusted relationships with independent imaging sites, imaging centers, healthcare groups, and international clients. This growth has been mutually beneficial for all parties involved.
As the company continues to grow and evolve, Chavis Thomas has expanded his focus to improving the MRI repair industry on a broader scale. Drawing from decades of experience, he has begun traveling across the country, providing training and mentorship to similar repair companies. Through these efforts, Chavis is helping them develop and implement industry best practices that elevate the standard of service and repair in the MRI field.
These training initiatives have led to several key milestones, including:
- Training repair companies across the U.S.
- Elevating the overall quality standard for MRI coil servicing
- Ensuring faster, more reliable repairs, contributing to better patient outcomes
- Expanding operations from regional to international clients
Through these contributions, Chavis Thomas continues to push the MRI repair industry forward, ensuring the provision of top-quality diagnostic imaging and improved patient care worldwide.
Offering 24-48 Hour Repair Services
MRI Coil Guru remains focused on meeting the needs of its customers and staying ahead of the constantly evolving technology in the MRI field. This dedication has resulted in the creation of an optional expedited repair service, offering turnaround times of 24 to 48 hours for many repairs. The company is also working on introducing a flat-rate pricing service, which aims to eliminate the frustration caused by fluctuating prices. This fixed pricing structure will apply to nearly every coil repair across all MRI scanner manufacturers, helping facilities better plan and manage their department budgets.
Blueprint for High-Performing Teams
Chavis Thomas leads with a philosophy shaped by his service in the U.S. Air Force, where he adopted a disciplined approach that prioritizes responsibility in a specific order: mission, team, and self. This mindset continues to guide his actions and decision-making today.
He follows a military-inspired hierarchy of responsibility:
- Mission First: Ensure every repair supports accurate diagnoses and patient care
- Team Second: Train and empower engineers and staff
- Self Last: Lead with service and humility
By staying true to this framework, he has fostered a culture built on excellence, accountability, and trust. Chavis believes that when this order is respected, success follows naturally—because the focus remains firmly on delivering precision and reliability where it matters most.
Putting Patients First
Chavis believes that in the healthcare industry, the primary focus should always be on enhancing treatment options for clinicians to achieve better outcomes for patients. His team addresses challenges faced by healthcare imaging professionals, ensuring MRI scanners are operational when needed by clinicians and patients. By prioritizing this clear and patient-centered approach, they make success in the healthcare services industry significantly more attainable.
Strategic Growth and Expanding Partnerships
Chavis’s team is currently working with Michael Rosen, a proven leader in the medical industry, to focus on business development and growth. They are actively seeking local partnerships with imaging facilities to expand access to MRI systems, helping to better support the rare coils or systems they encounter.
Embracing Continuous Innovation
Chavis Thomas shares that the future of healthcare technology, especially in diagnostic imaging and MRI solutions, is deeply intertwined with continuous innovation and adaptability. He emphasizes the importance of staying ahead of emerging advancements, particularly with the growing adoption of all-in-one coils by MRI manufacturers. By being closely connected to groundbreaking research at the Helix 51 Innovation Center, Chavis sees a unique opportunity to proactively respond to technological changes, ensuring that his team can provide timely, effective repair and service solutions. For him, the key to success in the evolving healthcare technology landscape is embracing change and being prepared to support it, thereby ensuring the ongoing delivery of accurate, high-quality patient care.
Faster Repairs, Better Care
In 2025, MRI Coil Guru’s main focus is to continue promoting its high-quality MRI coil repair services with quick turnaround times, helping imaging facilities minimize downtime and improve patient care. The company is also dedicated to scaling operations across the U.S. and internationally, meeting growing demand from healthcare systems worldwide.
At MRI Coil Guru, “Satisfaction and safety is what makes us proud” isn’t just a slogan—it’s the mantra that drives every decision, every repair, and every partnership.
Beyond repair services, MRI Coil Guru is committed to:
- Staying updated on emerging MRI technologies to remain at the forefront of innovation
- Educating and training other repair service companies, raising the industry standard
- Expanding its leadership role in MRI hardware advancements
When the MRI repair industry runs at peak efficiency, healthcare facilities and the patients they serve benefit greatly.
The company’s mission is simple: Make MRI coils work better, faster, and more affordably—so that doctors can make confident decisions and patients can get the care they need.
Power of Small, Meaningful Moments
Chavis Thomas advises that work-life balance is one of the most important, yet often overlooked, aspects of leadership. He encourages business leaders to be intentional about creating time to enjoy life outside of their professional responsibilities—whether it’s walking the dog, taking a stroll in the park, or engaging in a favorite hobby. Establishing a consistent routine can help bring structure, but it’s equally vital to make space for rest, self-care, and being present in the moment. Chavis emphasizes the value of recognizing your own hard work and making a conscious effort to spend quality time with loved ones, because ultimately, being truly present with your family and in your personal life is what brings lasting fulfillment.
Chavis Thomas’s 5 Impactful Business Lessons
- Prioritize Accuracy: Ensure MRI machines are reliable for precise diagnoses and timely care.
- Lead with Service: Follow a “Mission First, Team Second, Self Last” approach to foster accountability and humility.
- Embrace Innovation: Stay ahead by adopting new MRI technologies, especially all-in-one coils.
- Focus on Patients: Make decisions that directly enhance patient care and outcomes.
- Build Trust: Empower teams with clear expectations to cultivate accountability and excellence.
