Meta Platforms Face Instagram and WhatsApp Outages, Users Globally Affected

Instagram and WhatsApp Service Interruptions | The Enterprise World


Instagram and WhatsApp services encountered disruptions on Wednesday (April 3), impacting users in the United States and various other nations.

According to Bloomberg, Downdetector recorded approximately 3,100 outage reports for Instagram and 17,000 for WhatsApp on Wednesday afternoon, Eastern Time.

A status update from Meta Platforms, the parent company of both Instagram and WhatsApp, acknowledged “major disruptions” in its ads transparency tools, as reported by Bloomberg.

Instagram and WhatsApp Service Interruptions Reported Across Several Countries

Despite media inquiries, Meta has yet to respond to requests for comment on the reported outages from PYMNTS and other outlets.

WhatsApp took to the social media platform X to address the issue, posting on Wednesday afternoon: “We know some people are experiencing issues right now, we’re working on getting things back to 100% for everyone as quickly as possible.”

Hours later, WhatsApp provided an update, stating: “And we’re back. Happy chatting!”

Reuters reported that WhatsApp’s outage affected thousands of users worldwide and persisted for several hours before service was fully restored.

Meta Struggles with Platform Disruptions, Raising Concerns Over Reliability

Beyond the United States, users in countries such as India, the United Kingdom, and Brazil also reported experiencing outages, according to data from Downdetector.

TechCrunch noted disruptions in Meta’s Ads Manager, Messenger Platform, WhatsApp Business API, and other business services, as indicated by Meta’s status page.

This incident follows a similar outage on March 5, when Facebook, Instagram, and Threads experienced downtime for a couple of hours, as reported by Reuters. Users encountered error messages or were unable to log in during this period.

Additionally, The Verge reported user complaints regarding issues with Meta platforms Facebook and Threads on Wednesday. However, these problems were reportedly resolved later in the day.

While WhatsApp faced disruptions in Wednesday’s outage, it remained unaffected by the March outage that impacted other Meta platforms, according to reports. WhatsApp’s previous major outage occurred in 2022 when it was offline for two hours.

During Facebook’s 22-hour partial outage in 2019, PYMNTS highlighted the challenges faced by retailers, service providers, and influencers due to the platform’s unavailability.

Also Read: How the Metaverse is Changing the Gaming Industry? 

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