Morad Mziout is a highly skilled quadrilingual Consultant, Mentor, and Trainer with over 17 years of outstanding experience. His expertise has powered business transformation initiatives across North America and Africa, consistently delivering results through strategic vision and practical implementation.
As Enterprise Business Architecture and Analysis Leader of New Horizons Services, Morad drives sustainable organizational growth through specialized consulting, mentoring, and training programs. His comprehensive expertise is validated by an impressive array of professional certifications, including CBA®, TOGAF®, ArchiMate®, BIAN®, CBAP™, PMI-PBA®, CGEIT®, CBCP®, PMP®, LSSGB™, Prosci®, PMI-ACP®, and SAFE-PO/PM®.
A thought leader in his field, Morad serves as co-team lead, the primary contributor for three teams within the Business Architecture Guild, and chapter leader for the International Institute of Business Analysis (IIBA) Washington, DC Chapter. His influence extends across professional networks, where he is recognized as a Top Business Architecture Voice on LinkedIn. Honored by Marquis Who’s Who as a distinguished business professional and true luminary in the field of enterprise architecture and process management, Morad continues to pioneer innovative approaches in enterprise business architecture, business analysis, and continuity planning.
Professional Journey Leading Excellence
In December 2021, Morad Mziout launched his firm, New Horizons Services, marking a new chapter in his extensive career. Through this venture, he has accompanied numerous clients across sectors such as Banking, Insurance, and the Public Sector, delivering international seminars, training, and educational programs that bridge the professional and academic communities. His commitment to excellence is also reflected in producing several white papers, delivering numerous webinars, and developing impactful tools that support business architecture and analysis practitioners worldwide.
He is frequently invited to speak at prestigious international conferences and industry events, where he delivers thought-provoking presentations on business architecture, business analysis, and continuity planning. Additionally, Morad has conducted numerous specialized training sessions and educational seminars tailored to equip professionals and master’s program students with practical skills and methodologies essential for driving business transformation.
Prior to founding New Horizons Services, Morad Mziout held several prestigious positions that enriched his consulting, mentoring, and training expertise. He served as Director Consulting Expert at CGI Montreal (2019–2022) and as Consulting Manager at both Inetum Consulting (2016–2019) and Deloitte (Big Four) (2013–2016). Earlier in his career, he made significant contributions as a Senior Consultant at Devoteam Consulting (2010–2012) and Senior Business Analyst at Attijariwafa Bank (2008–2010). He delivered impactful solutions in these roles, consistently demonstrating excellence and deep expertise that enhanced every aspect of his projects. He built lasting client relationships based on trust and mutual success.
Empowering Innovation, Delivering Results
M. Mziout combines strategic leadership with deep industry expertise to drive transformative client outcomes. While excelling in his professional practice, he remains an active contributor to business architecture and analysis communities, fostering innovation and advancing best practices that benefit clients and the broader industry.
Recognized for delivering tailored solutions that align with client objectives and address complex organizational challenges, M. Mziout seamlessly integrates cutting-edge methodologies with practical implementation strategies. His commitment to measurable outcomes strengthens client relationships and generates lasting value across diverse sectors.
Fueled by a passion for impactful, large-scale solutions, Morad Mziout has focused on addressing critical challenges in the U.S. healthcare sector. Leveraging his expertise in enterprise business architecture, business analysis, and continuity planning and his experience implementing a large hospital system (2016-2019), he envisions a framework that will contribute to transforming the United States healthcare system into one of the most cost-effective and high performing among developed nations, delivering optimal value.
Why Clients Choose New Horizons Services
New Horizons Services, led and operated by its founder, Morad Mziout, delivers tailored, scalable solutions that transcend geographical boundaries, serving clients across Canada, Morocco, and beyond. As a specialized consulting firm, it combines a dedicated expert’s personal attention with a larger organization’s professionalism and expertise, ensuring measurable results and long-term success.
New Horizons Services benefits from Morad’s extensive 16 years of experience in performance consulting, training, and mentoring, which he brings to every client engagement. Drawing on his mastery of diverse frameworks and standards, Morad provides hands-on guidance to help organizations achieve optimal performance. His ability to seamlessly integrate practical methodologies with forward-focused strategies ensures adaptability and responsiveness to evolving client needs.
New Horizons Services leverages Morad Mziout’s deep industry knowledge and subject matter expertise to deliver actionable insights that drive strategic decision-making. This unique combination of expertise and personalized service empowers clients to overcome challenges and achieve sustainable growth.
New Horizons Services also prioritizes accessibility and seamless communication. Morad’s quadrilingual fluency in English, French, Spanish, and Arabic bridges cultural gaps and fosters strong international client relationships, making it a trusted partner in diverse business landscapes.
New Horizons Services thrives on its client-centric philosophy, where success is measured by client satisfaction. Morad’s commitment to delivering on promises and his focus on collaboration and measurable outcomes ensures transformative results and lasting value for every client.
Excelling in Multifaceted Leadership
Balancing the roles of consultant, mentor, trainer, and community leader demands a strategic approach to time management, prioritization, and a structured division of focus. He dedicates specific time to each role, setting clear boundaries to ensure that consulting projects, mentorship sessions, training programs, and community leadership activities receive the required attention. By managing his schedule meticulously and maintaining clarity in his commitments, he ensures that each role complements rather than conflicts with the others, creating harmony in his professional pursuits.
Success takes on unique forms in each of these roles. As a consultant, it means delivering actionable, strategic solutions that address complex challenges, meet client objectives, and create lasting business value. As a mentor, success is reflected in the growth of his mentees as they gain confidence, develop expertise, and rise as leaders in their respective organizations. As a trainer, success is achieved when individuals acquire new skills and apply them to deliver measurable improvements in their work. Finally, as a community leader, success is about creating an environment that encourages collaboration, knowledge sharing, and innovation, empowering members to advance the fields of enterprise business architecture and business analysis.
Long-Term Vision for New Horizons Services
New Horizons Services envisions becoming a globally recognized firm that drives enterprise transformation and professional excellence, transcending geographical and industry boundaries. Its commitment to advancing the fields of enterprise business architecture, analysis, and continuity planning positions New Horizons Services as a leader in shaping the future of these disciplines and nurturing a global community of professionals dedicated to excellence and innovation.
As part of this vision, New Horizons Services spearheads endeavors that address critical challenges in diverse sectors, with healthcare as a key focus area. A cornerstone of this work is the development of the Healthcare Industry Architecture & Continuity Framework (HIACF). This standard-based set of principles, methods, practices, and tools is designed to transform healthcare operations and help organizations achieve desired outcomes. Built on two fundamental domains—Enterprise Business Architecture and Business Continuity Planning—the HIACF addresses critical challenges such as rising healthcare costs, inefficient resource utilization, fraud, abuse, waste, and fragmented care delivery. It also strengthens resilience against vulnerabilities and disruptions in healthcare systems.
The HIACF is just one example of how New Horizons Services brings its vision to life. By developing transformative solutions tailored to the unique needs of various industries, the firm remains dedicated to advancing innovation, empowering organizations, and fostering sustainable growth on a global scale.
Empowering the Healthcare Revolution
Morad’s passion for healthcare transformation stems from his unique perspective as a Canadian professional with deep expertise in Enterprise Business Architecture and Business Continuity Planning. While his professional practice is rooted in Canada, his active volunteer work within United States professional communities has given him firsthand insights into the intricate challenges confronting the U.S. healthcare system. This cross-border engagement has fueled his commitment to developing meaningful, impactful solutions for healthcare reform.
Through rigorous research and comprehensive analysis of the U.S. healthcare landscape, Morad Mziout has identified critical areas where his expertise can drive transformation. Drawing on his experience in implementing business architecture and continuity planning solutions and his work on a large-scale Health Information System, he recognized a unique opportunity to address many major healthcare challenges.
Morad’s professional expertise and cross-border insights position him to propose solutions that tackle rising costs, fragmented care delivery, and vulnerability to disruptions in Healthcare operations. His work reflects a belief that integrating business architecture and continuity planning principles can fundamentally reshape healthcare delivery, ultimately improving outcomes for millions of Americans.
Critical Healthcare Challenges Shaping HIACF’s Design and Development
The United States healthcare system faces critical systemic challenges that fundamentally undermine its ability to deliver high-quality, affordable, and equitable care to all Americans. These challenges revolve around six core areas: unsustainable costs and resource mismanagement, barriers to timely access, persistent health disparities, fragmented care delivery, vulnerability to disruptions, and inadequate protection of patient information. Each challenge compounds the others, creating a healthcare environment where rising costs coexist with declining efficiency, where access barriers lead to preventable health crises, and where fragmented care delivery compromises patient outcomes. These interconnected issues affect every aspect of healthcare delivery and management, from routine preventive care to emergency services.
The urgent need for comprehensive solutions is underscored by the fact that these issues directly impact millions of Americans’ lives daily, while simultaneously straining the nation’s economic resources and undermining its global competitiveness in healthcare delivery. The path forward requires a fundamental transformation of how healthcare is delivered, financed, and accessed across all levels of the system – a critical imperative underscored by the stark reality that the United States ranks last in healthcare performance among developed nations while maintaining the world’s highest healthcare spending.
Based on the comprehensive analysis of challenges facing the United States healthcare system and their potential consequences, three strategic goals emerged, each supported by specific objectives designed to drive measurable improvement. These goals – optimizing resources and preventive care, achieving equitable and integrated care delivery, and strengthening system resilience and security – were carefully developed to address the most critical issues while ensuring practical implementability and sustainable impact.
The following figure details how each goal and its supporting objectives will drive meaningful change in the United States healthcare system.
Key Benefits HIACF Delivers to Healthcare Stakeholders
Our comprehensive benefits assessment reveals transformative potential across the 3 stakeholders (patients, providers, and payers) when implementing the 6 previous objectives.
For patients, the framework significantly reduces out-of-pocket expenses, enhances access to care, and improves health outcomes through coordinated delivery and continuous access to essential services, even during disruptions.
Healthcare providers benefit through improved operational stability, efficient resource allocation, enhanced clinical decision-making, and strengthened resilience during crises. The framework helps reduce provider burnout through streamlined coordination systems, optimizing patient flow and preventive care delivery.
For payers, the Healthcare Industry Architecture & Continuity Framework (HIACF) enables sustainable premium models, streamlined fraud prevention, reduced costs by preventing and eliminating service duplication, and stable operations during system disruptions.
Innovating Beyond Traditional Healthcare Solutions
Healthcare Industry Architecture & Continuity Framework (HIACF) distinguishes itself through a comprehensive and integrated approach, moving beyond traditional frameworks that address only isolated aspects of healthcare challenges. The framework integrates proven Enterprise Business Architecture and Continuity Planning principles with healthcare-specific insights, supported by initial prototypes and a comprehensive measurement system. Its structured Change and Risk Management approach is specifically designed for healthcare’s complex stakeholder ecosystem and regulatory requirements. It enables systematic improvement while adapting to evolving political, economic, social, and technological factors.
Target Customers Across the Healthcare Ecosystem
HIACF addresses the diverse needs of the healthcare ecosystem through a tiered adoption approach. At its core, the framework serves healthcare providers ranging from large multi-facility systems requiring comprehensive transformation to regional hospitals, specialty clinics, and primary care networks seeking operational optimization and coordinated care solutions. Government healthcare entities, including federal health agencies, state health departments, and public health systems, can leverage the Healthcare Industry Architecture & Continuity Framework (HIACF) to implement and standardize healthcare policies while improving service delivery.
The framework’s value extends to organizations supporting healthcare delivery, including insurance providers focusing on operational efficiency, healthcare technology vendors integrating innovative solutions, and medical device companies aligning with industry standards. Healthcare consulting firms specializing in process improvement, strategic consulting, and technical implementation can also partner in deploying HIACF to drive meaningful transformation across the healthcare landscape. Through this inclusive approach, HIACF ensures sustainable improvement in healthcare delivery while fostering collaboration among all stakeholders.
Morad Mziout’s Advice for New Graduates and Junior Professionals
To succeed in your career, embrace a growth mindset and commit to continuous learning. Build strong foundational knowledge in your field, stay adaptable to change, and focus on creating value for your organization. Cultivate cross-disciplinary skills like communication and leadership to bridge gaps between technical and non-technical teams. Seek mentorship and networking opportunities through professional associations and events to connect with industry leaders who can guide your journey.
Prioritize flexibility, persistence, and ethical practice, as these qualities will help you navigate challenges and build a reputation as a reliable and trustworthy professional.
Define your version of success by aligning your career with your passions, strengths, and values. Engage with your professional community through volunteering and knowledge-sharing to expand your perspective and enhance your reputation. Remember, success is a journey—celebrate small wins, be patient, and stay committed to your goals. With these principles, you can build a rewarding career that impacts your organization and beyond.
