In business, everything comes down to communication—without it, even the best ideas can fall flat. Clear and effective communication is more than just a skill; it’s the foundation of success. Every department, partnership, and customer interaction depends on how well we share and receive information. This is where great leaders shine. They don’t just speak—they connect, inspire, and guide.
They simplify complex ideas, bridge cultural gaps, and ensure everyone, from team members to global partners, is aligned. Whether through speeches, emails, virtual meetings, or body language, their communication sets the direction and builds trust. Effective communication doesn’t just support the work—it drives it, and strong leaders know how to use it to bring people and ideas together, no matter the distance.
One such leader is Sathesh Murthy, Senior Vice President and General Manager at RingCentral India, who embodies these principles in his approach. Since joining in 2022, Sathesh has been instrumental in propelling RingCentral India’s growth and innovation, leveraging his extensive background in leading global technology teams and developing scalable platforms. He focuses on empowering people, driving purposeful innovation, and building for scale—values that have shaped the company’s success locally and globally. Under his leadership, RingCentral India has expanded rapidly, opened a new state-of-the-art office in Bengaluru, and continues to drive the future of UCaaS and CCaaS.
Driving Innovation and Growth
Sathesh Murthy’s professional journey has been marked by leadership across diverse technology teams within global organizations, allowing him to gain valuable experience in driving innovation, business growth, and scaling operations. His career has involved building large-scale platforms, leading enterprise-level innovation, and supporting businesses as they grow from the ground up. These experiences have provided him with a solid understanding of technical and operational challenges, as well as the ability to guide teams through transformative processes.
What attracted Sathesh toRingCentral India was the company’s bold vision to transform business communication in the digital era. RingCentral India’s focus on innovation and empowering businesses with advanced communication tools resonated deeply with his values. When the opportunity to lead RingCentral India came up, it felt like a natural fit, aligning his passion for entrepreneurial leadership with the challenge of growing a high-performing team in a fast-evolving market. At RingCentral India, Sathesh Murthy has been key in driving local growth, contributing to global success, and leading the establishment of a center of excellence focused on innovation, impactful solutions, and fostering a culture of agility and operational excellence.
Empowering People
Sathesh Murthy’s leadership is based on three pillars:
- Empowering People: Fostering bold thinking, risk-taking, and collaboration through a culture of trust, transparency, and learning.
- Purposeful Innovation: Driving growth by creating impactful solutions aligned with customer needs, especially in cloud communications and AI.
- Building for Scale: Establishing strong foundations that support growth without sacrificing quality or agility.
These principles guide RingCentral India’s success, ensuring innovation, scalability, and adaptability in India and globally.
Seamless Solutions for Multinational Businesses
Under Sathesh Murthy’s leadership, RingCentral India has become a key driver of global innovation, experiencing rapid growth and cultivating a culture of collaboration and excellence. The company has expanded its workforce and opened a new state-of-the-art office in Bengaluru. This growth is supported by a strong focus on innovation, with AI-driven solutions that showcase a commitment to nurturing talent and creativity.
Strategically, the team has aligned its efforts with RingCentral India’s global goals, securing a PAN-India license from the Department of Telecommunications and becoming the first compliant cloud telephony provider in India. This milestone enables RingCentral India to deliver seamless solutions to multinational businesses. As the company continues to scale, the focus remains on empowering teams, fostering purposeful innovation, and developing impactful solutions that contribute to RingCentral India’s global success and the future of communications. The company’s culture now reflects agility, innovation, and collaboration, while maintaining the high standards of a global technology organization.
Certified Excellence
RingCentral India has achieved several key milestones that demonstrate its commitment to innovation, growth, and employee engagement:
- It earned the “Great Place to Work” recognition for two years in a row, showcasing its commitment to inclusion, innovation, and employee engagement.
- In the past three years, RingCentral India tripled its engineering footprint, expanding its talent base and fostering innovation.
- A strong engineering community was built, enhancing collaboration and employee engagement.
- RingCentral India obtained a PAN-India license from the Department of Telecommunications, becoming the first compliant cloud telephony provider in India.
Shaping the Future of Communication Technology
At RingCentral India, innovation is foundational—not just a value, but a way of operating. While others may follow trends, RingCentral India takes a proactive approach, creating cloud-native, AI-powered solutions built with the future in mind. This forward-thinking mindset helps the company stay ahead and consistently deliver transformative customer experiences. The innovation process begins with understanding customer needs, followed by a strong focus on technical excellence and continuous improvement. With a robust technical foundation, RingCentral India ensures its products are scalable, adaptable, and aligned with evolving business demands. By empowering teams to experiment and lead market disruption with bold ideas, the company remains at the forefront of business communications and collaboration.
RingCentral India plays a crucial role in driving this innovation, especially in AI-driven technologies. With deep expertise in AI, machine learning, and cloud platforms, the RingCentral India team helps create intelligent tools that boost productivity, automate workflows, and enhance user experiences—from virtual assistants to predictive analytics. Leveraging India’s engineering talent, the team contributes to high-performance, scalable solutions while collaborating closely with global teams to respond swiftly to market needs. Their work also strengthens RingCentral India’s cloud-native offerings, making them more agile and future-ready. As a result, RingCentral India stands as a strategic hub of innovation, helping shape the future of global business communication.
Growing Workforce
RingCentral India’s growth and innovation are highlighted by its expanding team, leadership in communications, and investments in AI, Contact Centers, and Automation, driving the future of UCaaS.
This is reflected in the company’s growing global presence and UCaaS market leadership, as shown in the following table:
| Employee strength | Over 450+ in India (and growing) |
| Global presence | Over 5,000 employees worldwide |
| Product reach | Trusted by over 400,000 businesses globally |
| Market | Leader in Gartner Magic Quadrant for UCaaS (Unified Communications as a Service), Worldwide for 10 consecutive years |
| Innovation | Major investments in AI, Contact Center, Automation |
Strategic Investment in AI Technology
RingCentral India is making bold strides in AI to transform its communications and contact center platforms. With significant investments in artificial intelligence, the company has introduced powerful new features such as AI coaching and sales intelligence through RingSense, along with call transcription, AI-generated summaries, and sentiment analysis. A standout among these innovations is the recently launched AI Receptionist (AIR), a Voice AI solution that answers incoming calls, filters spam, routes calls to the appropriate person or department, and provides basic customer support—enhancing efficiency right from the first point of contact.
These advancements reflect RingCentral India’s broader vision of leading the communications and collaboration space through AI, machine learning, and cloud-native technologies. By embedding AI into its solutions, the company is able to enhance customer experiences, streamline workflows, and automate key functions like smart call routing. Machine learning further enables personalized communications by leveraging predictive analytics and performance insights.
As a cloud-native platform, RingCentral India delivers scalable, secure, and flexible solutions that support seamless collaboration across distributed teams. This combination of AI and cloud innovation keeps businesses agile in a rapidly changing environment, helping them improve productivity, adapt quickly, and stay ahead of the competition.
Complexities of Leading Global Teams
One of Sathesh Murthy’s biggest challenges in his leadership journey has been maintaining alignment and cohesion across large, geographically dispersed teams. In a global organization like RingCentral India, factors like time zones, cultural differences, and varying work styles can create barriers to effective communication and collaboration. To address this, he focused on establishing a strong, transparent communication framework that emphasizes clarity and consistency in expectations, goals, and feedback. He also prioritized building a culture of trust and inclusivity, where teams felt empowered to voice their ideas and concerns, no matter their location.
Another challenge has been ensuring innovation and agility are maintained at scale. Sathesh encourages cross-functional collaboration, where diverse perspectives drive problem-solving, while also providing teams with the autonomy and resources needed to experiment and iterate quickly. Ultimately, fostering strong relationships, promoting a shared sense of purpose, and staying adaptable have been key in overcoming these challenges and leading teams effectively on a global scale.
Connecting Short-Term Actions to Long-Term Strategy
At RingCentral India, ensuring alignment across engineering teams begins with a clear, shared vision. By setting short-term and long-term goals that align with the company’s overall strategy, every team understands what they are building and why it matters. Communication and transparency are key, with regular cross-functional meetings, transparent roadmaps, and collaborative tools helping everyone stay aligned, no matter their location. The company fosters a culture of innovation by empowering teams to experiment and iterate quickly, while keeping a strong focus on customer-centric outcomes. Additionally, there is a balance between global consistency and local adaptability, allowing regional teams to share their unique insights while staying aligned with the company’s global product vision.
Path to Sustainable Success
Sathesh Murthy believes in staying curious, humble, and always learning. In an industry that’s constantly evolving, he sees continuous learning as essential for staying ahead. Building genuine relationships and a strong network is key to opening doors, gaining new perspectives, and increasing impact. He emphasizes taking initiative, asking thoughtful questions, and creating value without waiting for permission. Sathesh values trust over titles and consistency over shortcuts. Above all, he advocates leading with purpose and integrity, using skills to achieve success and to make a meaningful difference in the world. True leadership, according to Sathesh, is about lifting others as you rise.
Strengthening RingCentral’s Presence in India
Sathesh Murthy envisions RingCentral India becoming a global center of excellence over the next five years. His goal is to establish India as a strategic hub driving innovation, product leadership, and transformative growth. As a recognized cutting-edge innovator, RingCentral India is strategically evolving beyond its foundational role as a delivery engine to become a leading force in AI-powered collaboration and cloud communications.
Sathesh sees the team doubling in size, expanding into emerging tech domains, and playing a key role in shaping RingCentral India’s global product roadmap. The plan also includes deepening the company’s presence in the Indian market by growing its customer base, supporting sales success, and building a strong ecosystem of satisfied and referenceable customers. Above all, Sathesh is committed to fostering a culture of innovation, agility, and customer-centricity, empowering teams to lead with purpose and make a global impact.
Sathesh Murthy’s 5 Powerful Business Mantras
- Master Communication: Effective communication connects, inspires, and aligns teams, partners, and customers, driving success across all channels.
- Empower People: Build a culture of trust, collaboration, and continuous learning, encouraging bold ideas and innovation.
- Foster Innovation: Create scalable, customer-focused solutions, particularly in AI and cloud, to drive meaningful growth.
- Build for Scale: Establish strong foundations to support growth without sacrificing quality or agility.
- Lead with Integrity: Lead purposefully with trust, consistency, and a focus on continuous learning, while empowering others to rise with you.
