Professional First Impression
What do visitors see when they arrive at your office? Do they enjoy dust-free surfaces and uncluttered workspaces? First impressions are essential in all areas of life, including the business environment. Your office should welcome clients by making them feel comfortable through supportive and friendly staff and a clean environment.
Let us look at ways your business can leave a professional first impression on visitors and clients.
1. Landscaping Maintenance
First and most important thing your Business can present a professional first impression is Landscaping Maintenance. Making the outside of your business premises may seem like just a clean-up routine, but it complements your business’s facility. If your business facility lacks curb appeal, it can negatively affect your business.
Failing to maintain your curb appeal creates the impression that other business areas are equally neglected. People assume that the company is not up-to-date or the business owner is not proud of the company. You can hire commercial landscaping services to make your facility look presentable.
2. Anticipate Common Needs
Another important thing your Business can present a professional first impression is anticipate common needs. While your visitor may be there to attend a meeting, they may also have other secondary needs. For instance, they may need to use the restroom upon arrival or be thirsty; hence could do with a cup of coffee or water. If your office is housed in a large building, it will help to have clear instructions directing them to the room or floor of their meeting.
To make your visitors feel more at ease, provide building directories, refreshment options, and visible display signs directing to the restrooms. Also, today’s visitors may ask for a phone charger to power up their phones as they wait. Ensure that your office has charging stations readily available, demonstrating your organizations’ thoughtfulness and meticulousness.
3. Have an Inviting and Open Reception Area
Besides welcoming visitors, your reception area should be as inviting and warm as possible. First, the site should be branded, well-lit, clean, and with a comfy place to sit as they wait to be seen.
You can go further and make your reception area more interesting to establish a great professional first impression for your visitors. You can do this by having a fresh scent, a relaxing playlist, and some greenery to add a little color and brighten up the space.
Keep small plants on a side table to avoid them being knocked over, and if you have a floor plant, tuck it in one of the corners.
4. Receive Visitors with a Smile
Another important thing your Business can present a professional first impression is Receiving visitors with Smile. A smile is often reciprocated with another smile, and it can decrease stress levels, relax the body, and serve as a great mood lifter. So, encourage your receptionist to smile at your visitors, greet them by their name and make eye contact while talking to them. This makes your guests feel that you are glad to see them and that you were expecting them.
Achieving these objectives requires attentive reception staff and a specific protocol or procedure to greet guests. Make your receptionist staff aware of your expectations for welcoming visitors. To ensure that your receptionist staff put the guest first and are always attentive, establish a respectful company culture for administrative staff.
