If you have a viable enterprise, understand that you need to invest in a business number and a mobile subscription that is designed for businesses. There are plenty of mobile subscriptions available on the market.
Check out this list of eight reasons to have a business number:
1. Maintain Your Privacy
You can keep your professional and personal life separate when you invest in a business number via a mobile subscription company. You will not have to worry about your personal calls getting mixed with your work-related ones. This means that there is less of a chance that your employees will have access to information about your private life.
2. Set Up a Professional Voicemail
A professional voice message system can help your customers in a multitude of ways. It can give them information about your business hours as well as tell them to state their name and number as they create a message. You will want all the phones your company uses to have the same voicemail system so that your workers can access recorded messages and reach your customers as soon as possible.
3. Establish a Greeting System
Customer satisfaction levels often spike when a business takes the time and effort to establish a phone greeting system. Such a system can disclose the name of your company as well as assure your customers that someone will speak to them soon. If your company experiences high volumes of calls regularly, you can customize your greeting system so that it informs customers of estimated wait times.
4. Add a Closing System
One of the best ways to collect customer feedback is to create a closing system on your business line. Such a system will give customers the chance to participate in surveys, which will allow them to rate the quality of the service they received and indicate what you should change to provide them with better calling experiences. You could also reveal new products, services, and discounts your establishment is offering within your closing statement.
5. Utilize Phone Trees
If you run a fairly large establishment, you need to present customers with the opportunity to speak with specific individuals. You can accomplish this by setting up a phone tree. Customers will press certain numbers to reach particular departments and individuals. A phone tree will increase productivity in your workplace because your employees will not be forced to take calls that are not relevant to their work.
6. Receive Call Notifications
You will want to be notified of all the calls that your company receives. You can develop a system so that you are sent emails and text messages that reveal the phone number of each person that calls as well as when they called. Having a record of all the calls your business gets can help it stay organized and assist you in keeping track of who needs to be called back. Some companies even use call notifications to generate spreadsheets of calls. This helps them collect information about customers and ascertain that they have responded to all their inquiries.
7. Ensure Safety and Security
Business mobile plans are much more secure than personal ones. They come with backup and encryption systems so that the information you and your employees store on your devices does not end up stolen nor hacked. Many plans also have spam shields, preventing your employees from accessing things that can corrupt their phones and the data within them. Some plans allow you to restrict specific websites and applications so that your employees do not get distracted or explore harmful platforms.
8. Strengthen Your Brand
To create a solid brand, you will need to ensure consistency. You can do so by maintaining a business number. This will guarantee that your customers receive the same calling experience. If you opt to use your and your employee’s personal numbers, your customers will have inconsistent experiences, which will taint the image of your brand and make it appear unreliable and unprofessional. A business line will strengthen your brand’s image and increase its quality standards.
A business number will benefit you, your workers, and your employees. It will also help you protect the reputation of your enterprise, increasing its likelihood of achieving success.