The healthcare sector in India has experienced a boom considering the pandemic and it’s after effects. With advanced and better technologies at play, the overall experience of an average patient has increased ten-folds with a better rate of recovery. This has been possible only with the relentless efforts of doctors, nurses and all the healthcare organizations who have made healthcare easy and accessible to everyone, even at times of grave crisis.
Featuring for the Cover Story of The Enterprise World’s The 10 Most Trusted Hospitals to Watch Out is AMRI Hospitals, who are providing a transformative experience with their top notch medical services backed by technological advances.
The Best Paediatric Healthcare-
AMRI Hospitals’ paediatric clinical services are part of the larger hospital group, where particular focus is given on the health and wellbeing of both the child and mother, by providing comprehensive services, including a number of specialised clinics. The paediatric clinics are placed in a separate area, away from general clinics, that boasts of a child-friendly vibe and a play area.
Their USP is the family friendly, child-centric approach in bringing the best quality care to children, starting from the time they are born. They also offer comprehensive critical care services, from the moment of birth through their Neonatal ICU, and to older children at the Paediatric ICU, where a multi-disciplinary approach is taken with the help of specialists from various disciplines.
“Our multi-disciplinary team of highly experienced paediatricians, neonatologists, surgeons, therapists and nurses across different specialties ensure that children across various age groups receive the best possible care and treatment.”
The Challenges that Shaped a Strong Team-
Even though the pandemic led to a lot of disorder, given the initial lack of knowledge about the virus, at AMRI the team managed to find their foothold soon. They started by making significant changes to the infrastructure and modified their SOPs to meet the needs of the hour. AMRI Hospitals set up isolation wards, formulated fresh protocols for treatment, infection control, and sanitisation, ensured the safety and well-being of doctors, nurses, and other staff, so that the team could continue functioning normally for their patients.
“AMRI became the first private hospital in Eastern India to dedicate a building for COVID patients, and by March 2021, four of the seven towers in Kolkata were set aside for the purpose.”
In order to further manage the rush of patients, AMRI Hospitals tied up with premium hotels to set up satellite centres, and turned India’s largest soccer stadium at Salt Lake into a field hospital.
While they have treated hundreds of COVID patients, a certain percentage of them were children. In order to address their wellbeing, they made necessary changes in infrastructure at their paediatric and neonatal ICUs, which have been customised in such a manner that they are ready to manage & treat children, even if the country is hit by a third wave. As value additions, AMRI also started home collection of samples for both RT-PCR test of COVID, and other non-COVID investigations, besides launching Virtual Home Care package for mild and moderately infected COVID-19 patients, along with telemedicine platforms, so that healthcare can be taken to people’s doorstep.
AMRI’s Comprehensive Healthcare-
Going beyond competition, the hospital’s motto is to provide the best services, backed by excellent clinical outcome and advanced technologies, under the stewardship of an outstanding roster of specialist doctors, with support from well-trained nurses and technicians. The paediatric clinics at AMRI Hospitals are run by an all-rounder team, covering all major paediatric sub-specialities, with an experienced consultant at the lead of individual clinic.
Apart from general paediatric clinics, they also run theme-based clinics, like Well Baby Clinic, Enuresis Clinic, Nephro-Urology Clinic, and Asthma Clinic, among others. The comprehensive medical team is fully supported by paramedical departments, including paediatric physiotherapy, occupational therapy, speech & language therapy, audiology, paediatric ophthalmology service, and paediatric dentistry. The hospital also has holistic support from round-the-clock in-house investigation services, such as paediatric echocardiography, EEG, MRI, CT scan, Ultrasound, etc.
Some of the qualities that make AMRI Hospitals the best choice for paediatric care are-
- Fully dedicated & well equipped PICU
- Non Invasive + Conventional + High Frequency Ventilation
- Continuous End Tidal CO2 Monitoring
- State of the art Blood Gas Machine with Lactate Value
- 24 hrs. Renal Replacement Therapy
- 24 hrs. Ultrasound & Echocardiography
- Ultrasound Guided Vascular Access & Pleural Drain Placement
- Blood Pressure Monitoring facility in Ambulance
- Paediatric ward with 24 beds with additional beds for the accompanying mothers
- Children’s play areas both in paediatric ward and outpatient areas
- Paediatric Dialysis Unit
- Paediatric Bronchoscope Unit
- Paediatric Endoscopy Unit
Mr. Rupak Barua- Leading the Way-
A healthcare professional for more than three decades, Mr Rupak Barua completed Diploma in Marketing after Graduation, followed by Management Development Programmes at the Singapore Management University, IIM-Ahmadabad and IIM-Bangalore. He has held several senior administrative positions at major corporate hospitals in Kolkata, and is currently President of the Association of Hospitals of Eastern India (AHEI). He is also the Chairman of CII’s Healthcare Sub-Committee (Eastern Region) and a National Expert in the Indian Chamber of Commerce’s Healthcare Committee. He has played an important role in transforming the healthcare delivery system of Eastern India.
He took charge of AMRI Hospitals in 2014, after the Group faced a major setback in 2011, but his focussed and target-oriented leadership skills ensured that he succeeded in redefining AMRI as the fastest growing healthcare network in Eastern India, regaining the confidence of patients, doctors and other stakeholders. With Mr Barua at the helm, the Group has set itself on a fast track path of growth and has taken up major expansion plans across the East and North East.
Industry Opinion- How are AI and ML Making Great Shifts & AMRI’s Road Ahead With It-
Change, as the old adage goes, is inevitable, and it is noticeable in every aspect of our lives. It’s easy to predict that the future will be rewritten by digitization and AI as use of advanced technologies is increasing. Digitalization of healthcare has greatly helped in streamlining treatment protocols and investigations, adding to positive and patient experience for the last few years. This can only be scaled up, as earlier treatment platforms are upgraded, and more advanced ones are introduced. Much of AMRI Hospitals’s products & services for patients are already on digital platforms, and the teams are actively encouraged to decrease carbon footprint, besides looking at more sustainable solutions.
“At AMRI, a lot of focus is on quality healthcare at affordable cost, which will be further aided by the use of advanced digital tools. We are already working towards a paperless environment and the infrastructure will gain largely by helping to bring down human errors.”
As a patient-first organization, during the pandemic AMRI’s focus has been on providing quality care and excellent clinical outcome. The most prominent initiative taken by AMRI Hospitals during the pandemic was the #NoRefusal campaign, ensuring that no patient was refused, be it COVID positive or non-COVID. The ‘361o programme’ is another major initiative, which AMRI had launched in early 2020, under which the Group provides an all-round service platform to offer sophisticated treatment processes.
While COVID disrupted the launch of several super-specialised disciplines the hospital committee had planned, they are now gradually rolling out paediatric clinics to address issues related to cardiology, nephrology, urology, and pulmonology. They will also be putting stress on creating awareness about the need for vaccination among children, for both COVID and other ailments.
“Since much of quality healthcare is dependent on technological platforms and advanced equipment, we would like to keep ourselves updated, as we have always done, and we hope to acquire the best machinery and human resources in order to provide the best of services.”
Why AMRI Stands Out-
- Only private healthcare provider from Eastern India to be ranked in The Newsweek Global Hospitals Ranking Survey in 2020 and 2021
- AMRI Hospitals ranks in Top 2 from Eastern India in The Week-Hansa Survey for five consecutive years, from 2017 to 2021
- AMRI Hospitals Dhakuria, Mukundapur, and Bhubaneswar have been accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH)
- AMRI Hospitals Dhakuria, Salt Lake, and Bhubaneswar have been accredited by the National Accreditation Board for Testing & Calibration Laboratories (NABL)
- AMRI Hospital Mukundapur and Salt Lake are accredited by NABH in Nursing
- AMRI Hospitals Mukundapur and Bhubaneswar has Green OT certification from global testing leader, Bureau Veritas, for reducing carbon footprint
- AMRI Hospitals Bhubaneswar received ‘Four-Star’ rating and received the Energy Conservation Award from Odisha government for three consecutive years – 2016, 2017, and 2018
- AMRI Hospitals won the ‘Kolkata Best Employer Brand Awards-2018’ for excellent HR practices by the 27th World HRD Congress, 2019
- AMRI Hospitals, Mukundapur has ‘3-Star’ rating from the Union Ministry of Power for ‘Excellence in Energy Conservation’
Mr. Rupak’s Advice to the Up and Coming Paediatricians-
“Child care is one of the most dynamic and rewarding sectors to work in. Most people who work in child care are passionate about it and they thrive on the opportunities they get from working as part of a focussed and involved team. Working in child healthcare is one of the most satisfying career options available.”