Travel has always been more than just movement from one place to another—it is the art of crafting memories, the science of seamless logistics, and the business of connecting cultures. Today, evolving consumer expectations, rapid technological innovation, and shifting global dynamics are reshaping the industry. Travelers now seek hyper-personalized journeys, authentic cultural immersion, and sustainable experiences—pushing businesses to innovate, personalize, and balance technology with a human touch.
At the forefront of this transformation stands a leader who has mastered this balance with remarkable precision. Medhat Elsergany, President & Founder of Right Travel LLC, has spent over two decades turning travel dreams into realities for clients worldwide. His leadership has positioned Right Travel as a trusted provider of bespoke, high-quality tours, redefining what exceptional travel means in a rapidly evolving marketplace.
B2C Beginnings to B2B Brilliance
The origins of Right Travel trace back to 1995, when Medhat Elsergany began his career as a sales consultant for a tour operator. This early role ignited a lasting passion for the travel industry, inspiring him to dedicate his professional life to creating exceptional travel experiences. Over the next eight years, he honed his expertise as an employee, gaining hands-on knowledge of sales, operations, and customer engagement.
In 2003, driven by an entrepreneurial vision, Medhat established Right Travel in the state of New Jersey. Launching as a small travel agency and tour operator, the company initially specialized in just five destinations — Egypt, Kenya, Italy, Morocco, and Jordan. From the outset, the business was built on a direct-to-consumer model, relying heavily on online advertising to reach clients during the early days of internet-based travel services.
Over the years, the company steadily expanded its portfolio to more than 50 destinations worldwide. Adapting to industry changes, it transitioned from B2C to a B2B focus, building strong partnerships with travel agencies across the globe.
Today, Right Travel is recognized for its resilience, adaptability, and unwavering commitment to quality. Having celebrated its 22nd anniversary in May 2025, the company remains guided by the same vision that inspired its founding—delivering exceptional travel experiences while evolving with the ever-changing demands of the global travel industry.
Medhat Elsergany’s Strategy for Global Stability
Early in his career, Medhat Elsergany noticed a persistent flaw in the travel industry—customer service often ended at the sale. Many operators delivered itineraries but neglected the ongoing relationship that turns first-time clients into loyal travelers. This transactional approach left a gap in trust, personalization, and long-term engagement.
Determined to change this, Medhat built Right Travel on a service philosophy where client care continues before, during, and after each journey. This relationship-driven model not only fosters loyalty but also fuels organic growth through word-of-mouth referrals.
He also recognized the operational risk of over-reliance on a single market or destination. Under his guidance, Right Travel adopted a diversified portfolio, ensuring no single region accounts for a significant share of business. This strategy has proven critical in maintaining stability through geopolitical shifts, market changes, and global crises.
By addressing these gaps with foresight, adaptability, and unwavering service quality, Medhat Elsergany has positioned Right Travel as a resilient leader in a dynamic industry. This demonstrates that in travel, exceptional leadership is defined not only by where you take clients, but also by how you journey with them every step of the way.
Blueprint for Resilient Leadership in Travel
For Medhat Elsergany, leadership in the travel industry has been as much about navigating internal challenges as it has been about exploring global destinations. Over the years, he has learned that the true test of a leader lies in their ability to anticipate vulnerabilities and turn them into opportunities for growth.
From the earliest stages of building Right Travel, he recognized that even the most inspired vision could falter without a strong operational backbone. This meant developing a disciplined approach to business fundamentals—ensuring accurate systems, sustainable growth strategies, and a culture of accountability that could weather unforeseen disruptions.
Equally, he came to value agility as a defining leadership trait. Market trends shift, client expectations evolve, and global events can change the industry overnight. Medhat’s capacity to adapt with speed and precision, while keeping the company’s core values intact, has been instrumental in sustaining Right Travel’s momentum.
To him, the greatest lesson has been clear: “A leader’s role is not merely to steer the business in fair weather, but to inspire confidence, maintain clarity, and uphold excellence when navigating uncharted waters.”
Selective Approach to Technology
The travel industry has embraced automation and ready-made booking platforms, and as a Founder & President, Medhat Elsergany has taken a discerning approach to technology integration at Right Travel. Recognizing that travel is, at its core, a service-based industry, he ensures that every technological tool adopted by the company enhances—rather than replaces—the human touch that defines its brand.
Over the past two decades, Right Travel has selectively implemented multiple digital platforms to streamline operations, facilitate real-time communication with partners, and improve operational efficiency. These integrations are regularly evaluated to ensure they align with the company’s quality standards and client expectations. Any system that fails to meet these benchmarks is swiftly replaced or discontinued, demonstrating a commitment to technological agility.
Rather than pursuing technology for its own sake, Medhat Elsergany has cultivated a tech framework that supports personalized client engagement. This includes tools that allow for tailored itinerary design, secure handling of sensitive customer data, and seamless coordination with a global network of travel partners.
By maintaining rigorous oversight over every integration, Right Travel safeguards its service excellence while embracing innovations that genuinely enhance the travel experience.
Awards & Recognitions – Celebrating 22 Years of Excellence
Honoring milestones that reflect Right Travel’s trust, credibility, and service leadership in the global travel industry.
Industry Affiliations & Memberships
- American Society of Travel Advisors (ASTA) – Member since inception
- Cruise Lines International Association (CLIA) – Active affiliation
- ARC Accreditation – Authorized to issue airline tickets directly
- Air 10 Membership – Strengthening operational credibility
Notable Recognition
- Marquis Who’s Who – Featured in the 2024 edition for industry impact & leadership
Legacy of Trust
- 22+ years in the travel industry with consistent customer satisfaction
- Recognized for exceptional customer service with fewer than 0.5% complaints
Formula for Safe and Stress-Free Adventures
Right Travel’s success is anchored in a steadfast commitment to client trust and ethical conduct. The company treats the protection of personal information as a core responsibility, employing a multi-layered security approach that stores sensitive data across segmented, secure systems to reduce the risk of unauthorized access. This ensures that travelers’ personal and financial details remain safeguarded at all times.
Ethics guide every aspect of Right Travel’s operations—from transparent dealings with partners to fair, accountable service delivery. The company upholds strict standards of honesty and integrity, fostering long-term relationships built on mutual respect.
Customer satisfaction is driven by more than service excellence; it is sustained through responsiveness, reliability, and clear communication at every stage of the journey. Concerns are addressed promptly, and travelers are supported from initial inquiry to post-trip follow-up.
By combining robust data protection, principled business practices, and dedication to client care, Right Travel has reinforced its standing as a trusted name in global travel. It offers not only memorable journeys but also the assurance of security, transparency, and peace of mind.
Trust-Based Model: A Game Changer for Employee Performance
At the heart of Right Travel’s enduring success is a workplace culture that values empowerment, flexibility, and shared responsibility. Medhat Elsergany has cultivated an environment where employees are encouraged to think and act like stakeholders, fostering a sense of ownership that goes beyond conventional job roles. This approach not only enhances commitment but also inspires team members to contribute ideas, take initiative, and actively shape the company’s growth trajectory.
Right Travel’s culture prioritizes mutual respect and professional autonomy. The organization offers flexible working arrangements, trusting its team to manage their responsibilities while maintaining the highest standards of service. This trust-based model has cultivated a motivated workforce that consistently exceeds expectations, driven not by obligation but by pride in their work and the company’s mission.
Employee loyalty at Right Travel is further reinforced by a supportive environment that recognizes contributions and invests in professional well-being. Long tenures are common, reflecting a workplace where individuals feel valued, connected, and inspired to remain part of the company’s journey for many years. By combining empowerment with flexibility and genuine appreciation, Right Travel has created a culture where dedication thrives and success is a shared achievement.
Expanding Horizons through Strategic Alliances
Entering its 23rd year, Right Travel is pursuing strategic partnerships to broaden its global reach and enrich its offerings. These alliances aim to unlock new markets, introduce exclusive travel products, and strengthen the company’s competitive edge.
Discussions are underway with premium hospitality brands to secure preferred rates and unique experiences for clients, as well as collaborations with regional destination management companies in emerging markets to create locally curated itineraries for individuals and corporate groups.
In the corporate segment, Right Travel is exploring ties with international event organizers and incentive travel providers to expand into the growing MICE (Meetings, Incentives, Conferences, and Exhibitions) sector.
These partnerships reflect a forward-looking strategy—leveraging shared expertise and networks to deliver value beyond standard travel services. By aligning with both industry leaders and niche specialists, Right Travel is positioning itself to capture new opportunities and sustain growth in an increasingly competitive travel landscape.
The Next Era of Travel
Technology will further transform service delivery. Artificial intelligence, predictive analytics, and immersive tools like virtual reality will enhance trip planning, while blockchain solutions may streamline payments and improve security. Yet, even as automation advances, the lasting advantage will lie in blending innovation with genuine, human-centered service.
Medhat Elsergany foresees a marketplace where adaptability, trust, and creativity determine success. The companies that thrive will be those that integrate sustainability, technology, and personalization without sacrificing the personal touch—a balance that will define the next era of travel and set new standards for meaningful, memorable journeys.
An Open Letter to Aspiring Entrepreneurs
To the next generation of entrepreneurs,
Before you leap into starting your own business, I urge you to first step into the shoes of an employee—preferably in the same industry— for at least five years. But don’t confine yourself to one department. Immerse yourself in every area: operations, sales, customer service, finance, marketing, and beyond.
If you limit yourself to one role, you’ll master only that slice of the business, leaving other crucial aspects to falter under your leadership. Use those years to observe and learn—how bookkeeping is handled, how products or services are created, how customers are acquired and retained, and how sales are made and nurtured.
This hands-on, all-around experience will give you the foundation to lead with confidence. Working Monday to Friday for a salary may feel slow, but it’s the safest training ground before taking on the full weight of entrepreneurship and its responsibilities.
With the wisdom,
Medhat Elsergany,
President & Founder
Redefining Global Travel Through Trust, Innovation, and the Human Touch
1. Built a Resilient Global Travel Brand
Transformed Right Travel from a 5-destination startup into a trusted global operator serving over 50 destinations across continents.
2. Redefined Client Care in Travel
Pioneered a relationship-driven model where service continues before, during, and after every journey—turning first-time travelers into loyal advocates.
3. Strategic Risk Management for Stability
Diversified markets and destinations to safeguard against geopolitical shifts, economic downturns, and global crises.
4. Balanced Technology with the Human Touch
Integrated only tech that enhances personalization and efficiency—ensuring innovation strengthens, not replaces, the traveler experience.
5. Cultivated a Culture of Ownership and Excellence
Built a team empowered to think like stakeholders—driving service quality, loyalty, and shared success.
