Established in 2009, msg global solutions serve the insurers and reinsurers in all lines of business and help in planning and deploying a range of services and solutions to help large and mid-size clients succeed with business and IT strategies, including digital transformation. msg global solutions are part of msg, an independent, international group of companies with more than 8,500 employees around the world. The group of companies offers a holistic service spectrum of creative, strategic consulting and intelligent, sustainable, and value-added IT solutions. The company is a consulting, implementation, and managed services provider that helps companies improve their operational efficiency and decision-making capabilities utilizing SAP technology.
The Enterprise World got a chance to interview the Managing Director, Jaideep Chatterjee of msg global solutions, and here is the exclusive chat,
Brief us about msg global Solutions.
msg global solutions is a systems integrator, software development partner, and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, customer experience, and IoT. Operating from offices across the globe and growing, our expert teams help clients achieve operational efficiency and improve decision-making capabilities. While the heart of our expertise is in the financial services sector, our solutions are utilized in a wide range of industries.
As an SAP solution development partner for over 20 years, msg global Solutions brings expert knowledge to every one of engagements in accounting, finance, regulatory reporting, performance management, and customer experience.
What were the challenges financial institutions face?
The challenges that financial institutions face today are highly complex. Most insurance companies cannot fulfill high market demands due to a lack of knowledge and resources to modify existing digital solutions to suit changing customer expectations.
Organizations constantly evolve, demanding innovative solutions in core business and user experience. A more data-centric approach is becoming the new norm, in which integration, consistency, transparency, and real-time access to financial data are the foundations.
The key to success is identifying the best solutions and consultants to help navigate through the path ahead. This is where msg global Solutions comes into play with the SAP for insurance portfolio.
What are the products/services the company focuses on? How are your services different from those in the market?
msg global Solutions supports the entire SAP Business Suite for the insurance industry, from the front office customer solution to the middle office work engine to the back office operational systems. Working in close cooperation with its customers and industry partners, msg global Solutions delivers implementation and consulting services to help Insurers achieve operational efficiency, meet regulatory standards, and achieve digital excellence.
Our services include end-to-end insurance, Finance transformation, Innovation Management, and Support. We deliver our solutions and Services across Insurance, Reinsurance, Banking, Automotive, and Food industries.
As an SAP co-development partner, msg global Solutions creates industry-specific solutions marketed exclusively as SAP Solutions Extensions. It also develops and offers the industry solutions to complement an SAP strategy or work as a stand-alone solution.
How do you decide to take the company a step further in terms of your products/services?
The company is working towards its 2025 goals. With a focus on the insurance industry, we are ready to support our customers with global expertise and skilled insurance professionals on their digital journey. As the company grows, we will further strengthen our relationship with SAP and ensure the two-decades-old relationship continues to serve its customers.
With technologies like Big Data, Predictive Analytics, AI, and ML (Machine Learning), Internet of Things, BlockChain, Telematics, Chatbots, and other emerging technologies, insurers can custom tailor insurance offerings to individual users. It will gain higher ROI (Return on Invest) and grow its customer base. With growing databases and financial information, cybersecurity also has a vital role in making insurance technology safer to use without any data compliance issues.
Can you please brief us about your professional experience?
Jaideep has over 25 years of experience in SAP consulting, management, and leadership roles, including Fortune 100 companies. Therefore, it is not a surprise that Jaideep chose msg which is tightly connected to SAP since its beginning in 2008. msg global solutions is a systems integrator, software development partner, and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, and customer experience.
According to you, how has the Insurance sector changed over the years?
Moving from legacy applications to enterprise business solutions that have evolved to a cloud-based architecture, the insurance sector has come a long way and is now moving towards digitalization
Digitalization – the development of digital innovations – is one of the vital business trends for the economy’s growth, alongside business innovation. Digitalization presents the opportunity to increase market share and profitability among insurers. It also encourages insurers to use digital technologies in new ways to provide value to customers.
Companies must build digital strategies and concentrate on the most critical aspects of digital transformation. Technology adoption in the insurance industry has been happening for a long time, and it continues to evolve every day.
How do you look after your employees? What makes your team unique?
Our company tagline is Passion. People. Performance. and it accurately summarizes who we are. Passion is how we approach our work – loving what we do and joyfully delivering on our promises. People make it all possible. Our people are the best in the business and provide the power to deliver our mission and vision. Performance and specifically ‘superlative performance’ is our ultimate goal,
Dynamic. Fun. Innovative. Creative. Challenging. These are some words people frequently use to describe their careers at msg global Solutions. The company encourages people to be innovative and create fun at work. msg global Solutions offers a high degree of freedom for independent work, individualized training, and many growth opportunities.
Tell us about the experience customers can expect, including the engagement models and the after-sale support.
As an experienced industry specialist, msg global is a knowledgeable partner for all insurance companies. With strategic consulting, established standard software, and other intelligent IT (Information Technology) solutions, the company helps its clients with data management and analytics, customer-centric customization, and the standardization and digitization of their processes.
With broad global experience, our consultants are ready to support customers in insurance, reinsurance, and functional areas such as finance and risk, technology, and analytics. The teams help customers evaluate their current landscape and provide technical and functional guidance around SAP’s end-to-end insurance and reinsurance solutions.
Innovation is taking two things that exist and putting them together in a new way.”Tom Freston
“Innovation is the unrelenting drive to break the status quo and develop anew where few have dared to go.”Steven Jeffes