Pedro Barboglio, Founder and CEO, Remote Team Solutions started the company in order to provide every aspect of virtual employee management, recruiting, and human resource functions to help companies start, scale, and run their remote team. The Enterprise World presents an interview of Pedro,
Brief us about Remote Team Solutions.
Remote Team Solutions Focuses on Building Great Teams for Great Companies helping companies save more than 60% on employee wage and benefit costs while eliminating the time and resource burden of active employee management and reducing employee turnover rate.
Seeing how our USA clients from the other companies needed to hire big teams for their growing business, but didn’t have the budget, time, or talent, we got together to try to see the way to help them. They wanted to offshore their teams, but they demanded the same time zone, same culture, and high-quality motivated talent with low turnover rate, and didn’t want to have to fly for more than 15 hours in case they need to see their team or bring a team member to their offices.
They wanted a company that would treat their staff like they would do. After several meetings and research, we decided that Mexico was the place to have their teams, and we went on to try to find a company that could do this for them. After a long search for the right company, we discover that none meet the demands; so, we decided to help them and start our own company, Remote Team Solutions. We started with just a few customers from our other businesses and quickly started growing.
What are the key challenges you tackled while establishing Remote Team Solutions?
In the beginning, our first clients were a bit skeptical of nearshoring their staff to a company in Mexico. Therefore, one of our key challenges was to become trustworthy for the USA clients.
How have Remote Team Solutions’ graphs changed since the foundation?
Remote Team Solutions has been growing double digits each year.
What are the products and services Remote Team Solutions focuses on? How are your services different from those in the market?
The main service is staffing process; we help our clients build and staff their teams. Our differentiation is quality, service, and added value. We thrive on giving excellent service to our clients; each day, we see how we can add more value. We have an IT, HR, and Talent Develop department who work with our clients to make sure their staff grows with them.
We also staff their team in our state-of-the-art facility. The quality of our talent is the best; we make sure they are motivated and happy working for the client. We tailor each service specially to our client’s needs and we can build the team our clients require not just IT, Virtual Assistant, etcetera; we have more than 100 positions.
Please brief us about your professional experience.
International entrepreneur and chief executive officer with a demonstrated history of successes in different industries, including the service industry, IT, and food manufacturing.
Founder / CEO of Remote Team Solutions; partner and board member of Comal Foods. Thirteen years’ experience leading businesses and overseeing HR functions, hiring, and staffing processes. Advisor to NAFINSA, Member Social Council of Polytechnic University, and Investor of Rokk3r Labs.
Selected “Businessperson of the year” by the LAQI
How do you define leadership? How do you empower your workforce?
A leader empowers his or her team to grow and is there to help their team achieve the best results. The leader should always inspire confidence and catalyze a clear and shared vision for the company and move his team to action. He needs to always listen to his team to understand their needs and get his team to do what must be done.
To empower your team, you need to trust them and let them know that they can make mistakes; that is the most important thing. There should always be KPI or OKR in place and a shared vision so that the team knows precisely what is expected from them and let them act and take responsibility.
What are the key achievements of your business journey?
One of our best achievements is being recommended by our own clients; many new clients come from referrals of our current clients, which means that they are delighted with our services. Other achievements are all the awards we have won; last year we won 10 awards from 6 different companies
What kind of clients do you serve, any special mentions?
We serve all kinds of clients in the USA and Canada. We have clients in the digital marketing area, fintech, law firms, IT companies, medical companies, production companies, and many more. Our clients range in all sizes. We have from a small office with one to two personas which we have a team of 1 in our offices, to big clients who we have a complete call Center or design team
How do you keep up the pace with the changing market trends?
Our philosophy on this is always to keep improving and learning to become better each day. All the team is constantly learning via courses, reading, training, and going to seminars, which helps us keep up with the changing market trends.
Do you believe R&D is essential for the growth of Remote Team Solutions?
What are values and ethos do you encourage in Remote Team Solutions as well as in your personal life?
Always give your best and never stop learning. Treat everyone like you would like them to treat you; treat your clients and co-workers as a family. Have fun while working. Some of our values and ethos are:
- Obsession for Customer Service
- Strive to be the best place to work.
- Invent and Simplify
- Learn and Be Curious
- Always do your best and get things done. people thirst to do everything better every day.
- Team player
- Insist on the Highest Standards
- Think Big
- Earn Trust
- Deliver Results
- Never assume
“If you are going to fail, fail in first class.”