Digitization has made business processes simpler. Today, every single thing one can get with just a single click. If a business is still unaware of digiworld and technology it might be holding growth back by not taking a part in digital transformation.
Founded in 2010, Cylsys Software Solution Pvt. Ltd. is a Software development organization committed to catalyzing the competence and competitiveness of its clients by partnering with them in achieving their business goals through the power of Information Technology.
Their products and platforms are focused on Innovation-led business growth for their clients. Cylsys’ offerings leverage the latest technologies in Cloud computing, Mobility, Big data, Reach media, and Social connectivity to provide guaranteed Business success.
In an interview with Mr. Pawas Goyal, founder of Cylsys Software Solution Pvt. Ltd. let’s discover more about the company and its journey till now.
What were the initial challenges you faced?
The initial days in 2010 were tough as being a new entrant in the Business it was difficult to convince new clients to place faith in our work as we did not have any portfolio of work at that time to show. We gradually built this portfolio by taking up piecemeal work of some larger projects, but at the same time which was challenging to our developer team. And today when we are catering to some of the big names in the industry, we look back in satisfaction at our entire journey which has been built from scratch with dedication, hard work, and by the loyal team at Cylsys Software. All credit to them!
Which was that point that triggered the growth of the company?
It would be the time when we got the software development project from a major Mutual Fund house to develop a part of their process system. This project led to the expansion of the team, new premises, new goals, and a new determination to conquer new horizons.
What is the reason behind your company’s long-standing success?
It would have to be the Brilliant Team, Integrity, Dedication, and the belief that we are partners in the Client’s goals and if we can contribute to the client’s success via our contribution to the software development of their project, nothing means more than that.
What are the products/services the company focuses on? How are your services different from those in the market?
Cylsys Software Solution Pvt. Ltd. is a 360-degree Software solutions company offering innovative solutions through its Business verticals of Software development, IT Staffing, Digital Marketing, and the newly launched vertical called Unicorn Ops.
If the plan doesn’t work, change the plan, but never the goal.
How do you decide to take the company a step further in terms of your products/services?
Cylsys Software Solution embraces the latest technology in the IT domain and will innovate and deliver amazing results in the current Business verticals and also explore other Business verticals as we grow. The future looks exciting!
Is there any new addition to the list of products/services? Anything exciting you would like to share?
Cylsys Software Solution Group has just rolled out its latest venture – Unicorn Ops which is a path-breaking Outsourced service where Organisations can outsource their critical functions to us and Unicorn Ops will take care of all your Backend or Operations requirements and deliver results according to set parameters. And all this at very economical commercials. Some of the amazing services we offer under Unicorn Ops are BPO, Lead generation, HR, Data entry, etc.
We have a state-of-the-art facility based out of a remote location in Madhya Pradesh having a Team of 80 talented professionals divided into Teams as per their skill sets.
Can you please brief us about your professional experience?
Versatile, astute, and solution-focused on IT professionals with expertise in architecting, implementing, and transporting holistic IT solutions enhancing specific business needs and impacting organizational and revenue growth in the IT and KPO sector. Accomplish intricate projects/programs from conceptualization to implementation while maintaining the highest standards of quality.
Extensively regarded as “the Pioneer” in the IT industry” in Mumbai. Since 2005 played a pivotal role in recommending Cylsys Software Solution as an IT software solution industry in India. A self-vision was created and acted upon it step-by-step and successfully managed to grow the Clients to more than 20+ so far. My Efforts have never got even a single grumble from our critical clients which makes Cylsys Software Solution is footloose and fancy-free. Cylsys Software Solution has gained reliance on clients under his regulation.
KeySkills of Cylsys Software Solution-
- Setting up delivery across operators and partners
- Build a mobile solution market research and partners inputs
- Create thoughtful partnerships & associations
- Create and close high-value high-class deals with partners
- Revenue development and management
- New company hunter for merger and acquisition in favor of business expansion.
What are the key achievements of your entrepreneurial journey?
Entrepreneurship is no easy feat. It takes a lot of courage, passion, and skill to build a business from the ground up, and anyone who does this should be proud of their accomplishments.
Most importantly, entrepreneurs should keep their eye on the big picture during these moments of achievement: There are always key takeaways or lessons from these successes that can guide you along your journey.
Faith in your journey
Work hard, play hard
Celebrate small wins
How do you look after your employees? What makes your team unique?
We are one Team. We wouldn’t want to call them employees. The team member is apt. The average vintage of our Team members is around 4 Years. That’s a testament to the joy and satisfaction they experience while being a Team member. We provide all the normal benefits plus great incentives which are performance linked to ensure that they are goal-driven and at the same time amply rewarded for their various successes. Our HR team initiates various activities like Finally its Friday ( Fun & games played by the team on Friday evenings), Outings, Team Lunches, etc. to maintain the Work – Fun balance.
Is there any special experience with your clients you would like to highlight?
The brief from the client was they required 25 Desktop Support Engineers having skillsets of having excellent knowledge and working experience in Microsoft Office, Router, Wifi, Lan, and other desktop-related issues, across 23 locations in India for a contract period of 3 months. The time frame to complete this assignment was NOW.
The challenge for Cylsys Software Solution was to ensure getting quality candidates matching the required skill sets and who were willing to join immediately for a contract period of 3 months. It is a very tough task to secure the services of someone in the IT domain for a temporary period and that too at such short notice. To compound issues, most of the 23 locations were remote locations and were mostly on the outskirts of major cities and therefore required a long commute by the candidates from the mentioned cities.
How did Cylsys Software (IT staffing vertical) help –
The Delivery Team at Cylsys Software Solution did a stupendous job by doing the following and completed this requirement in a record time of less than a month with all selected candidates joining all 23 locations on the given date and successfully completing their contract period with only appreciation from the client.
Cylsys Software Solution has a huge database of candidates across Skill sets in the IT domain. The Delivery team dug deep and could shortlist the majority of the candidates from the internal database itself. The rest were shortlisted through references and lastly the job portals.
The Client wanted Cylsys Software Solution to conduct the Technical round at our end and only share Resumes of candidates shortlisted by the Technical team. So the internal Technical team of Cylsys Software Solution held the technical round with all the shortlisted candidates and ensured that only quality candidates were selected and sent for the Training & Orientation programme at the 23 locations before commencing duties.
As the selected candidates would be on the payroll of Cylsys Software Solution, the HR team did a fabulous job of collecting documents and doing reference checks of the selected candidates before issuing each of the 25 candidates their respective offer letters. And also following up with the candidates for getting the acceptance of the offers.
The Delivery team micro-managed the entire process and ensured that each selected candidate reached their respective location for the training at the stipulated date and time. For Candidates who were coming from other States, Cylsys Software Solution had to also coordinate their Travel itinerary.
With a couple of candidates falling ill during this contract tenure and unable to continue, the Delivery team ensured that the replacement candidates were on the job in the shortest possible time as they had kept Backup candidates on standby in anticipation of such a situation arising.
All the 25 Candidates at all 23 locations successfully completed their contracts with the client having only words of appreciation for the diligent work done by them. And the Client gives an assurance that Cylsys Software Solution would be the preferred vendor to be considered for any of their future IT Staffing requirements. It was a challenge servicing such an urgent Staffing requirement for such an esteemed client. But a Challenge was met successfully by the Cylsys Software Solution IT Staffing Team!!
One person, who you admire the most?
I admire Mr.Raghunatha Reddy Executive Vice President & Head IT at UTI Mutual Fund the most.
Whose business story do you find the most inspiring?
Industrialist and philanthropist Mr. Ratan Naval Tata is a true source of motivation for me. He is the Chairman Emeritus of Tata Sons and Chairman of the Tata Trusts.
Constant vigilance- a need or a strategy? Please share your views.
A balanced outlook of Vigilance and Trust would be the ideal scenario.
It’s a rat race out there. How do you cope with that?
Focus just on your Business goals and the Rat race becomes insignificant. The Business Idea, its execution, and Customer-centric outlook will help you stand out in a crowd.