A business always dreams to spread its wings beyond the limit. The digital era has created such opportunities for businesses. With advanced and innovative technologies, our lives have changed significantly. A business can survive in a crucial time and dream to expand if it is backed by a trustworthy B2B service provider.
Telemarketing, Data research and mining, Lead Generation, Data Entry, Email marketing, and Transcription services empower businesses to climb heights of success. Keeping this need of businesses in mind, Mr. Rohan Warty established Xerviz Wlobal in 2015 to accelerate the client’s businesses grow.
Mr. Rohan Warty, Founder and Managing Director, and his team of highly skilled professionals strive to innovate and provide cutting-edge offerings to their clients. In this interview, Mr. Rohan shared his journey throughout and what Xerviz Wlobal offers.
Tell us about Xerviz Wlobal.
At Xerviz Wlobal, we work together to produce outcomes that deserve a pat on the back. Established in 2015, we are a young and dynamic organization with a set of skilled resources. We swear by the idea of client satisfaction and work diligently towards delivering the best. Let this not sound like we are blowing our own trumpet, but we take pride in providing remarkable B2B services which will help your business see a new horizon
What were the initial challenges you faced?
When we started in 2015, we were taught everything will go as per plan but that didn’t happen. We had a tough time in the initial 1 and a half years to stabilize the company. We were constantly focusing on new projects and we were not able to convert them. Many other companies provide similar services and prospects taught we are new in the business and inexperienced.
Which was that point that triggered the growth of the company?
Initially, we were targeting clients from metro cities like Mumbai, Bangalore, Pune, and also international but the conversion rate was very low. Then we changed our strategy, as we are situated in Goa and no other companies are providing similar services here, we started approaching Goan companies.
Goa companies were working with agencies from Mumbai and Pune for their marketing requirement and when they found a company providing similar services in goa, they were inclined towards us. This helped us and was the turning point for us.
What is the reason behind your company’s long-standing success?
Client satisfaction and retention are our major strengths. We can provide the best quality services to our esteemed clients. There are some clients with whom we are continuously associated since 2016, 2017, and still going strong. The whole credit goes to the Managers, TL’s, and the team members.
What are the services the Xerviz Wlobal focuses on? How are your services different from those in the market?
We are specialized in Telemarketing, Data research, and mining, Lead Generation, Data Entry, Email marketing, Transcription. There are other companies which provide similar services but not all the services under one roof but we do that. Our clients do not have to look for other agencies; we are a one-stop solution for a marketing requirement.
Xerviz Wlobal is specialized in Telemarketing, Data research, and mining, Lead Generation, Data Entry, Email marketing, Transcription.
How do you decide to take the company a step further in terms of your services?
We are planning to add new services to our list like Social Media Marketing, SEO, Online Reputation management.
Is there any new addition to the list of products/services? Anything exciting you would like to share?
Yes, recently we have added 2 new services to our list i.e Back-end support and Technical support service. We are working with e-commerce companies and providing them with their back-end support for the e-commerce platform. Also, we are working with US IT firms and they have outsourced the technical support department to us and we are helping their customers with the same.
What do you think are the responsibilities of an entrepreneur?
I feel it is not rocket science to become an entrepreneur, anybody who has a passion to start his/her business can become an entrepreneur. For some, the journey is smooth and for some, it is not. According to me, the responsibilities of an entrepreneur are to build Sustainable, Sellable, and Scalable Business.
Can you please brief us about your professional experience?
After pursuing my MBA from Mumbai, I started working in Mumbai in the education sector and was handling sales and marketing for that company. I worked there for 1 year and came back to Goa. First I taught I will look for a job in my hometown and then after a few years I will plan to start my venture but God had some other plans for me at that time.
Couldn’t find any suitable job, I decided to start my venture without any delay. I knew that outsourcing is a big and growing sector and should try to capitalize on the same. It is that moment I decided to start “XERVIZ WLOBAL”.
What are the key achievements of your entrepreneurial journey?
Xerviz Wlobal is completing 5 years in November 2020. In these 5 years, we were very grateful to work with reputed clients across the globe. Xerviz Wlobal has been featured in many print and e-magazines. Xerviz wlobal was awarded “Vibrant Start-up of the Year 2019” by Start-up City Magazine.
We were recognized among “10 Most Promising Goan Start-ups 2019” by Silicon India Magazine. I got honored with the “Young Achievers Award for Business Excellence” at the Incredible Goa Awards 2019. I was also elected as Treasurer of Goa Technology Association, Goa’s only IT/ITES association with 80+ members for the term 2019-2021.
How do you look after your employees? What makes your team unique?
We mostly hire fresher and provide them with the required training and professional grooming. Some resources are working with us and have given us a commitment for more than 3-4 years. Apart from work we have fun activities planned every week which helps in team bonding. We have an open environment in the company and management is freely approachable.
One person, who you admire the most?
I always say that 3 people play an important role in shaping my entrepreneurial journey. My mother, Reshma Warty, believed in me since day 1 and always encouraged and supported me during my failures in the initial days of business.
My uncle and my Inspiration to start my venture Late Mr.JaiwantPriolkar, Ex-MD of Progen ERP Pvt Ltd whom I have always looked upon since my childhood. Mr. Mangirish Salelkar, CEO of Umang Software Pvt Ltd, my Brother, and Mentor, gave me direction whenever required and a very important part of my professional and personal life.
Words from the driving force of Xerviz Wlobal
Minkulsum Shaikh (Sr. Manager – Operations)
I am very proud to be a part of Xerviz Wlobal. I feel this company has always believed in and supported its employees. I had joined Xerviz Wlobal in 2016 as a fresher and now working as Sr. Operations Manager. The company has not only helped me in learning but has helped me to identify my strengths and qualities.
Till now it has been a challenging yet exciting journey. I couldn’t have asked for a better person than Mr. Warty to work under. Very Kind, Encouraging, Supportive, and treats all his employees with respect. He is more like a friend and less like a Boss. Thanks to Xerviz Wlobal and him for believing in me and giving me opportunities to grow.
Vijukumar K (Business Development Manager)
I am fortunate to be a part of this wonderful company that has grown from a fledgling start-up to a reputed company now credentialed with an impressive array of international and national clients across a broad spectrum of industries. An efficient and dedicated workforce, a unique and fun-filled work culture, and most of all, its leader and Managing Director, Mr. Rohan Warty.
He is the epitome of what every Boss should be like – a leader who can effortlessly marshal his workforce to achieve their full potential and instill in them a sense of mission in their approach to their job. Taking a nascent idea and transforming it into one of the most successful BPO enterprises in Goa takes brilliance, courage, and dedication.
Vaibhav Kholkar (Operations Manager)
It’s been more than 3 years since I am part of Xerviz Wlobal, it is that positive energy that helped me to grow with new opportunities. Xerviz Wlobal is a fast-growing company and soon we will be completing 5 years. Mr. Rohan Warty has helped me to become a good manager and turn failures into success. He is very supportive and I am grateful to work with him closely. He is a Great Entrepreneur, Good Teacher & a Best Friend.
Feena Pereira (Team Lead)
I joined Xerviz Wlobal in the year 2017. My experience working for this company for the past 3 and half years has been really good. I was a fresher when I joined and now I have gained a lot of experience and knowledge, be it professional or personal. Rohan sir has given me a lot of opportunities to grow and is very supportive. He has an amazing ability to bring out the best in all his employees.
Tejal Metry (Team Lead)
I have been associated with Xerviz Wlobal for the last 3 years. Our companies focus is on providing quality service to our clients along with bringing the best out of the team members. The work environment is positive and friendly. Mr. Warty is a great boss to work with as gives positivity and confidence to the team members.
Coralee Colaco (Team Lead)
I have been working at Xerviz Wlobal since 2018 and so far it has been an amazing journey. The company supports positive working relationships and encourages all to be leaders. Mr. Warty is a great boss extremely approachable and easy to talk to, his main focus is to make sure all his employees are happy, and that is the difference between a good company and a great company.
A Real Leader is a person who does not create Followers but creates more Leaders.
Our spirits are always on an all-time high, we deliver dedication daily and aim to establish tactical partnerships with our clients, providing remarkable business solutions. Our sole mission is the client’s satisfactory smile
We are humbled by our achievements to date and use them as a stepping stone towards achieving greater milestones in the future, our vision is set on our goals and we are always looking forward to adding a new feather in our cap.
We love being praised and hence we are never missing out on quality! Our motto has always been providing value-added and quality services